Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Burt

Cottondale,AL

Summary

Energetically advanced customer satisfaction and safety at Bryce Hospital by employing top-notch de-escalation and behavior management techniques. Expert in customer service and workplace safety, consistently exceeding targets for engagement and loyalty. Skilled in both crisis intervention and creating inviting retail environments, showcasing a unique blend of hard and soft skills to drive positive outcomes.

Overview

1
1
year of professional experience

Work History

Associate

Spencer's Gifts
05.2024 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Mental Health Worker

Bryce Hospital
11.2023 - 05.2024
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented patient progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.

Housekeeping Room Attendant

Holiday Inn Express Hotel Suites
09.2023 - 10.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

High School Diploma -

Brookwood High School
Brookwood
05.2023

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Cash Handling
  • Workplace Safety
  • Complex Problem-Solving
  • Courteous and Professional
  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Behavior Management

Timeline

Associate

Spencer's Gifts
05.2024 - Current

Mental Health Worker

Bryce Hospital
11.2023 - 05.2024

Housekeeping Room Attendant

Holiday Inn Express Hotel Suites
09.2023 - 10.2023

High School Diploma -

Brookwood High School

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Serenity Burt