Serenity Carter
Houston,TX
Summary
Dedicated and detail-oriented professional with experience in hospitality and customer service. Skilled in customer support and problem solving. Seeking opportunities in a dynamic work environment. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Manager
Spa World Houston
12.2022 - Current
- My duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts
- I'm the first contact with the customers, and I'm responsible for making a good impression and improving reputation
- Making scheduling decisions based upon staffing needs and holding team meetings to improve quality of work.
General Manger
Days Inn & Suites
03.2019 - 12.2022
- My role was to keep organization, coordination, and direction of work
- I was the main figurehead at my front and I established and maintained relationships with the employees of my organization to get the best out of them
- I also improved efficiency and established a safe environment
- I created schedules for my team on a bi weekly basis and conducted all team meetings
- Helped guest with luggage and any other accommodations as simple as showing showing them the way to the elevator or taking request to re bed the room.
Cashier/Customer Service
Walmart
08.2018 - 02.2019
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones.
Education
High school diploma -
Westfield High School
Houston, TX06.2019
Skills
- Writing Skills
- Customer service
- Problem management
- Leadership
- Organizational skills
- Team management
- Incident Management
- Change Management
- Operating Systems
- Microsoft Windows
- Customer support (4 years)
- Typing
- Analysis skills
- Microsoft SharePoint
- Technical Support
- Microsoft Acc
- Interviewing
- Recruiting
- Bookkeeping
- Negotiation
- Cash Handling
- Listening Skills
- Time Management
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Verbal and written communication
Certification
- First Aid Certification
- CPR Certification
Personal Information
- Relocation: Anywhere
- Title: Goal-Oriented Successful Manger in Hospitality
Timeline
Front Desk Receptionist/Manager
Spa World Houston
12.2022 - Current
General Manger
Days Inn & Suites
03.2019 - 12.2022
Cashier/Customer Service
Walmart
08.2018 - 02.2019
High school diploma -
Westfield High School
- First Aid Certification
- CPR Certification
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