Serenity Crutcher
Phoenix,AZ
Summary
Motivated and adaptable professional with a strong background in customer service, operations, and team collaboration. Recognized for maintaining high standards of quality and efficiency while effectively addressing customer needs and resolving issues. Skilled in technology systems, organization, and multitasking in fast-paced environments. Committed to contributing positively to team success and delivering exceptional service through clear communication and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Dutch Bros Coffee
08.2023 - 06.2025
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Education
High School Diploma -
Payson High School
Payson, AzSkills
- Temperature control
- Food safety
- Interpersonal skills
- Personal protective equipment (PPE) use
- Attention to detail
- Food allergen awareness
- Heavy lifting
- POS systems
- Customer communication
- Time management
- Customer service
- Communication skills
- Culinary experience
- Food preparation
Certification
- Food Handler Certification
- ServSafe Food Handler Certification
- 1/22/2025- 1/22/2028
Timeline
Barista/Cashier
Dutch Bros Coffee
08.2023 - 06.2025
High School Diploma -
Payson High School