Serenity Cutshall
Weaverville,NC
Summary
Experienced individual with a compassionate and understanding attitude. Skilled in providing care and customer service. Creates a comfortable and welcoming environment for clients. Strong problem-solving skills and ability to manage multiple priorities. Highly organized, dependable, and willing to take on additional responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Aide
LHC Group
Waynesville NC
07.2020 - 03.2024
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity..
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
CNA
Elderberry Health Care
Marshall, NC
01.2019 - 07.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Waitress
Bonnie & Clydes Appalachian Cuisine
Marshall, NC
04.2017 - 07.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
Cashier
Burger Parlor
Marshall, NC
12.2016 - 04.2017
- Worked flexible schedule and extra shifts to meet company needs.
- Offered exceptional assistance in addressing customer needs.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Customer Service Cashier
TJ Maxx, TJX Companies
04.2016 - 04.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Diploma - Medical Office Administration
Asheville Buncombe Technical Community College
Asheville, NCCertificate - Medical Billing And Coding
Asheville Buncombe Technical Community College
Asheville, NC08.2024
Diploma -
Madison High School
Marshall, NC06.2019
Skills
- Care Plan Assessment
- Companionship and Emotional Support
- Customer Satisfaction
- Customer Service and Assistance
- Operating Telephones
- Microsoft Office
Certification
- CNA - Certified Nursing Assistant
Timeline
Home Health Aide
LHC Group
07.2020 - 03.2024
CNA
Elderberry Health Care
01.2019 - 07.2020
Waitress
Bonnie & Clydes Appalachian Cuisine
04.2017 - 07.2019
Cashier
Burger Parlor
12.2016 - 04.2017
Customer Service Cashier
TJ Maxx, TJX Companies
04.2016 - 04.2017
Diploma -
Madison High School
Diploma - Medical Office Administration
Asheville Buncombe Technical Community College
Certificate - Medical Billing And Coding
Asheville Buncombe Technical Community College