Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Davis

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

1
1
year of professional experience

Work History

Customer Care Specialist (Remote)

Ricoh
  • Process standard service and supply request taking payments via phone, e-mail, mail, and web chat
  • Maintain database integrity by verification of customer information and file maintenance updating the accounts, while maintaining service levels
  • Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
  • Opening customer accounts by recording account information.
  • Assist with customer complaints and questions processed payment and refunds.
  • Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.

Cashier, Customer Service Trainee

Kroger
  • Register sales on cash register by scanning items, itemizing, and totaling customer purchase.
  • Oversee and supervise self-checkout units, ensuring complete customer satisfaction and friendly services is provided
  • Assist as customers as they scan and weigh, bag and pay for their own items ensuring a smooth and seamless process.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Crew Member

Jersey Mike's Sub Shop
  • Greeting customers as they arrive in the sandwich shop and over the phone while taking call-in orders
  • Working the cash register by collecting payments card or cash from guest and giving back correct change
  • Counting down the cash draw nightly, making sure all area of the shop have been cleaned and sterilized following the cleaning checklist
  • Contributed to increased sales by upselling menu items and promoting special offers.

Cashier, Customer Service Trainee

Publix
05.2022 - 08.2023
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Collecting payment and issue refunds cross sell products and introduce new ones
  • Maintain store, stocking shelves, creating displays of merchandise and general cleaning


Education

High School Diploma -

Current College Student -

Skills

  • Payment Processing
  • Data Entry
  • Call Center Experience
  • Customer Service
  • Complaint Handling
  • Computer Skills
  • Money Handling Abilities

Timeline

Cashier, Customer Service Trainee

Publix
05.2022 - 08.2023

Customer Care Specialist (Remote)

Ricoh

Cashier, Customer Service Trainee

Kroger

Crew Member

Jersey Mike's Sub Shop

High School Diploma -

Current College Student -

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Serenity Davis