Serenity De Leon
Bowie,TX
Summary
Service worker with years of experience working with people, varying from taking in-store customer service calls and answering questions at a service desk to making sure cleanliness needs are met in a care facility, communicating with both the residents and caregivers.
Overview
4
4
years of professional experience
Work History
EVS/ Laundry tech
Aramark
06.2023 - Current
- Making sure all resident laundry is thoroughly washed and neatly hung and folded.
- Ensured all resident laundry was thoroughly washed, hung, and folded to maintain high standards of hygiene and presentation.
- Making sure all facility linens are washed and passed out in a timely manner to keep linen closets properly stocked and ensure aids and nurses have the linens they need to make their shift runs smoothly.
- Disinfecting each common area and room in the facility.
- Monitored resident satisfaction with cleanliness of living facilities, addressing concerns promptly to uphold quality standards.
- Coordinated communication between shifts and team to facilitate smooth operations and continuity of care.
Cashier/ Service Desk
Walmart
10.2022 - 05.2023
- Quickly and thoroughly check out each customer while making sure they have a positive experience.
- Making money orders and preforming money transfers while being on the lookout for possible fraud and recognizing all of its signs.
- Processed money orders and performed money transfers while identifying potential fraud signs.
- Ensured accurate cash handling by counting money tills thoroughly.
- Communicated solutions to customer inquiries over the phone effectively.
Education
Highschool diploma -
bowie Highschool
Bowie01-2021
Skills
- Healthcare sanitation practices
- Laundry folding
- Chemical safety
- Laundry equipment maintenance
- Linen inventory management
- Point of sale system
- Money transfer and handling
- Phone and in person customer service experience
- Resident satisfaction monitoring
- Time management
- Attention to detail
- Communication and teamwork
- Collaboration skills
Timeline
EVS/ Laundry tech
Aramark
06.2023 - Current
Cashier/ Service Desk
Walmart
10.2022 - 05.2023
Highschool diploma -
bowie Highschool