Serenity-Elise Coleman
Dallas,TX
Summary
Enthusiastic Data Analysts eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Data entry and training in digital spreadsheets. Motivated to learn, grow and excel in Data Entry.
Overview
3
3
years of professional experience
Work History
Claims Representative
Assurant
Addison, TX
03.2022 - Current
- Understand customer current challenges, solve them, and use expertise to proactively help them avoid future challenge
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Fulfillment Associate
Target
Dallas, TX
10.2021 - 02.2022
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Meet pick and pack productivity expectations and INF goals
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Monitor and communicate with your leader when supplies are needed
- Model excellent service by greeting all guests in the area when picking orders
- Manually load outbound orders into 3rd party carrier trailers (Enhanced Ship from Store locations only)
- Leverage appropriate escalation tools to solve process and/or guest issues; notify leader(s) as needed
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Customer Service Associate
Lowe's Home Improvement, Lowe's
Mount Pleasant, TX
02.2019 - 09.2021
- Provided administration support by handling inbound calls and completing data entry functions while management complex databases
- Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Ensuring merchandise is accurately accounted, scanned, and meets the needs of customers
- Engaging in safe work practices and encouraging others to do the same
- Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Associate Of Applied Science - Medical Insurance Coding
Ultimate Medical Academy - Clearwater
Clearwater, FLAssociate Of Applied Science - Nursing
North Texas Community College
Mount Pleasant, TXDaingerfield High School
Skills
- Data Analysis
- Excel
- Data Gathering
- Qualitative Research
- Performance Management
- Maintaining Complex Data
- Written Communications
- Data Entry Software
- Bookkeeping
Timeline
Claims Representative
Assurant
03.2022 - Current
Fulfillment Associate
Target
10.2021 - 02.2022
Customer Service Associate
Lowe's Home Improvement, Lowe's
02.2019 - 09.2021
Associate Of Applied Science - Medical Insurance Coding
Ultimate Medical Academy - Clearwater
Associate Of Applied Science - Nursing
North Texas Community College
Daingerfield High School
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