Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Featherston

Summary

Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Hash Kitchen
06.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Breast Feeding Peer Counselor

Mountain Park Health Clinic
03.2023 - 06.2023
  • Shared resources, opportunities, and activities to support mothers' learning and development.
  • Facilitated peer-to-peer conversations to support open communication among mothers.
  • Established trusting relationship with mothers by maintaining professionalism and honoring confidentiality.
  • Created individualized mentoring plans for mothers, promoting personal growth and development.
  • Listened to clients' concerns and provided encouragement and support.

Server/ Bartender

Wok N Roll Restaurant
10.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Assistant Store Manager

Spirit Halloween Store
07.2016 - 11.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained new employees on proper protocols and customer service standards.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Care Ambassador

Nurse Next Door
03.2021 - 08.2021


  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Coordinated with different service providers to meet clients' individual needs.

Front Desk Receptionist

Mark Kia
11.2020 - 03.2021


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Server

Dos Gringos Mesa
11.2018 - 01.2020


  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Military Police Officer

US Army
02.2018 - 06.2018


  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Created and implemented security protocols and procedures to safeguard personnel and property.

Education

Paralegal

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
04.2025

GED -

Gilbert High School
Gilbert, AZ
12.2015

Skills

  • Brand awareness
  • Business development
  • Marketing and advertising
  • Revenue generation
  • Strategy development
  • Multitasking
  • Friendly, positive attitude
  • Customer service
  • Relationship building
  • Special Dietary Requirements
  • Assist Customers
  • Food Sales and Promotion

Timeline

Server/Bartender

Hash Kitchen
06.2023 - 10.2023

Breast Feeding Peer Counselor

Mountain Park Health Clinic
03.2023 - 06.2023

Server/ Bartender

Wok N Roll Restaurant
10.2022 - 12.2022

Care Ambassador

Nurse Next Door
03.2021 - 08.2021

Front Desk Receptionist

Mark Kia
11.2020 - 03.2021

Server

Dos Gringos Mesa
11.2018 - 01.2020

Military Police Officer

US Army
02.2018 - 06.2018

Assistant Store Manager

Spirit Halloween Store
07.2016 - 11.2021

Paralegal

Maricopa Community Colleges - Rio Salado Community College

GED -

Gilbert High School

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Serenity Featherston