Summary
Overview
Work History
Education
Skills
Timeline
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Serenity FitzGerald

Serenity FitzGerald

Patient Care Coordinator
Chico,CA

Summary

Currently in a team lead position working at a fast paced start up. Looking to make a change for a life long career. I am dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, enrollment process, and emergent needs. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

8
8
years of professional experience

Work History

Lead Patient Care Coordinator

Florence Health
05.2020 - Current
  • Involved in the daily management for a panel of approximately 500 patients.
  • Maintaining responsibility for monitoring and managing each patient's chart and any emerging clinical needs on a daily basis.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care. Providing primarily phone-based and virtual care and engagement to each patient on a weekly basis.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Collaborated with my manager to maintain daily operations.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Nanny

Private Home
04.2019 - 05.2020
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Built positive and nurturing environments to support child social and emotional growth.

Optometric Technician

Oroville Vision
09.2017 - 04.2019
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.

Veterinary Assistant

Butte Oroville Veterinary Hospital
10.2015 - 09.2017
  • Provided customer support to clients, answering questions and addressing concerns.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Collected and processed samples for laboratory testing.

Education

High school diploma -

Paradise High School
2014

Skills

  • HIPAA Compliance
  • New Hire Training
  • Articulate Communication
  • Patient Flow Management
  • Office Administration
  • Patient Relations
  • Healthcare Operations
  • Customer Service
  • Multitasking Ability

Timeline

Lead Patient Care Coordinator

Florence Health
05.2020 - Current

Nanny

Private Home
04.2019 - 05.2020

Optometric Technician

Oroville Vision
09.2017 - 04.2019

Veterinary Assistant

Butte Oroville Veterinary Hospital
10.2015 - 09.2017

High school diploma -

Paradise High School

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Serenity FitzGeraldPatient Care Coordinator