Serenity Furlow

Store Manager

Family Dollar

06.2015 - 07.2024

All daily operational functions from opening and closing procedures, budgeting, merchandising, hiring, vendors, scheduling, loss prevention, etc.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Established a positive work environment by fostering open communication and promoting teamwork among employees.
Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Enhanced store profitability by implementing effective inventory management and pricing strategies.
Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
Monitored competitor activities to identify potential threats or opportunities for growth within the market.
Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.