Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Gibson

Warren,OR

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Dunkin Crew Member

Dunkin' Donuts
09.2024 - Current
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.

Office Manager

Dr. Pedro Rodriguez
10.2023 - 10.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reviewed flash reports, posted daily revenues to stay on top of administrative demands.

Dental/Office Assistant Intern

D. Robert McIntosh
10.2022 - 10.2024
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Scheduled and confirmed patient appointments.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Lead Store Associate

Shoe Carnival
09.2021 - 12.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

High School Diploma -

Mineral Ridge High School
Mineral Ridge, OH
05-2023

No Degree - Dental Assisting

Trumbull Career And Technical Center Adult Training Center
Warren, OH
05-2023

Skills

  • Customer Service
  • Scheduling
  • HIPAA Compliance
  • Medical Records Management
  • Insurance Billing
  • Data Entry
  • Organizational Skills
  • Analytical and Critical Thinking
  • Multitasking
  • Spreadsheets proficiency

Timeline

Dunkin Crew Member

Dunkin' Donuts
09.2024 - Current

Office Manager

Dr. Pedro Rodriguez
10.2023 - 10.2024

Dental/Office Assistant Intern

D. Robert McIntosh
10.2022 - 10.2024

Lead Store Associate

Shoe Carnival
09.2021 - 12.2022

High School Diploma -

Mineral Ridge High School

No Degree - Dental Assisting

Trumbull Career And Technical Center Adult Training Center

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Serenity Gibson