Serenity Gonzalez
Event Coordinator | Personal Assistant
New York,NY
Summary
Versatile and dynamic, with a proven track record at Brooklyn Winery, I excel in event coordination and quality control, blending creativity with meticulous attention to detail. Leveraging strengths in time management and adaptability, I've significantly enhanced operational efficiency and customer satisfaction, embodying professional networking and administrative leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Coordinator’s Assistant
Brooklyn Winery
06.2022 - 09.2024
- Assisted with onboarding of new employees.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Event Server
Heart of Hospitality
09.2020 - 10.2023
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
Quality Control Inspector
James Allen
09.2020 - 08.2022
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with designers and craftsmen to create unique custom jewelry pieces for clientele.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Delivered comprehensive knowledge of diamond grading, characteristics, and market trends to assist clients in making informed decisions.
- Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes, or shadowgraphs.
- Measured and graded diamonds on basis of clarity, symmetry, color and polish.
- Maintained daily stone inventory control systems and optimized security protocols to protect valuable products.
- Observed, assessed and documented clarity, color and other key features of diamonds and precious stones.
- Responded promptly to client inquiries via phone or email, delivering exceptional customer service that exceeded expectations.
- Maintained up-to-date knowledge on industry trends through continuous education, trade shows, conferences, and networking opportunities.
Education
Associate of Arts - Fine Arts And Design
LaGuardia Community College
Long Island City, NY06-2018
Skills
Time management
Certification
Certified Natural Hair Care Provider - [State] Board of Cosmetology.
Timeline
Event Coordinator’s Assistant
Brooklyn Winery
06.2022 - 09.2024
Event Server
Heart of Hospitality
09.2020 - 10.2023
Quality Control Inspector
James Allen
09.2020 - 08.2022
Associate of Arts - Fine Arts And Design
LaGuardia Community College
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