Serenity Grant
Albert Lea,MN
Summary
Personable and efficient, with strong multitasking abilities. Solid understanding of office software and administrative procedures, proficient in Microsoft Office Suite and managing schedules. Committed to facilitating smooth operations and enhancing productivity. Developed strong organizational and communication skills in fast-paced office environment. Proven ability to manage schedules, handle correspondence, and support team operations. Looking to transition into new field where these skills can enhance productivity and efficiency.
Overview
4
4
years of professional experience
Work History
Dog Groomer
Petsmart
03.2025 - 07.2025
- Learned grooming techniques through hands-on training and observation of experienced groomers.
- Assisted in maintaining cleanliness and organization of grooming tools and workstations.
- Provided supportive care to pets, ensuring comfort during grooming processes.
- Familiarized with various dog breeds and their specific grooming requirements.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Administrative Assistant Intern
Albert Lea Chamber of Commerce
07.2024 - 09.2024
- Assisted in scheduling appointments and managing calenders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Entered and maintained accurate data in company databases to support operational efficiency.
- Assisted in developing and scheduling social media content across multiple platforms.
- Utilized social media management tools to streamline posting schedules and track performance.
- Responded to customer inquiries on social media, enhancing brand interaction and community engagement.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
Night Shift Leader
SUBWAY®Restaurants
02.2021 - 01.2023
- Trained new employees on equipment usage and operational procedures for improved productivity.
- Supervised nightly operations to ensure team adherence to safety protocols and efficiency standards.
- Monitored inventory levels, initiating restocking processes to maintain supply continuity.
- Implemented quality control measures, ensuring product consistency and compliance with company standards.
- Resolved customer inquiries promptly, enhancing overall client satisfaction within the night shift environment.
- Provided exceptional customer service, addressing concerns and complaints in a timely manner.
Education
Albert Lea Area Learning Center
Albert Lea, MNSkills
- Patience and empathy
- Relationship building
- Customer service
- Appointment scheduling
- Continuous learning attitude
- Meeting coordination
- Website management
- Billing and coding
- Data management
- Employee motivation
- Safety awareness
- Training and mentoring
- Management
Timeline
Dog Groomer
Petsmart
03.2025 - 07.2025
Administrative Assistant Intern
Albert Lea Chamber of Commerce
07.2024 - 09.2024
Night Shift Leader
SUBWAY®Restaurants
02.2021 - 01.2023
Albert Lea Area Learning Center
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