Serenity Greene
Palmyra,NJ
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction rates. Strong communication and problem-solving skills enable effective multitasking and operational improvements. Proven ability to enhance customer experience through process optimization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Burlington Coat Factory Department Store
Cinnaminson, NJ
11.2021 - 01.2024
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Cashier
Popeyes
Maple Shade Township, NJ
03.2020 - 09.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Palmyra High School
Palmyra, NJ06-2024
Master of Psychology - Psychology
Bryn Athyn College
Penn, PASkills
- Customer service
- Inventory management
- Customer relationship management
- Data entry
- Task prioritization
- Time management
References
References available upon request.
Timeline
Customer Service Representative
Burlington Coat Factory Department Store
11.2021 - 01.2024
Customer Service Cashier
Popeyes
03.2020 - 09.2021
High School Diploma -
Palmyra High School
Master of Psychology - Psychology
Bryn Athyn College
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