Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Accomplishments
Timeline
Generic

Serenity Harris

Philadelphia,PA

Summary

I'm currently working as the sole caregiver for clients. My services include assistance at home, and during hospital stays. I take care of daily necessities, such as meals, medications, bathing, and attending appointments. The job entails working attentively with patients, along with their families, doctors, and any other health care providers. Previously, I worked at DD's Discount as a sales floor associate. Working earnestly through different roles resulted in a promotion to stock lead manager in less than five months, per the request of corporate managers. I was in charge of training, scheduling, and providing support to my team, while meeting with other managers or higher-ups when needed to inform them of daily progress. I'm seeking new job opportunities to continue improving and challenging myself, but more importantly, a way to financially support myself. I'm a passionate and adaptable person with a background in customer service, community engagement, childcare, and creative writing. I'm skilled in ample communication, team collaboration, and absorbing information at an expeditious rate, with a strong interest in leadership. I work best in positive work environments that allow their employees to elevate and grow.

Overview

10
10
years of professional experience

Work History

Stockroom Lead Manager

DD's Discount
Philadelphia, PA
12.2022 - 06.2024
  • Supervised and trained stockroom staff on proper inventory management techniques, and receiving shipments and supply trucks.
  • Maintained a clean work environment by disposing of waste materials properly according to company policy.
  • Created schedules for staff members to maximize efficiency of operations within the stockroom.
  • Identified discrepancies between actual inventory levels and computer-generated reports.
  • Prepared paperwork I signed and filed daily for the stockroom, including shipments, inventory, and reports on staff progress.

Caregiver

Patients
Philadelphia, PA
07.2024 - Current
  • Assisted clients with daily living activities, such as bathing, dressing, grooming, and use of the lavatory.
  • Ambulation assistance provides support during transfers from the bed to the chair or wheelchair.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assured proper nutrition by preparing meals, grocery shopping, monitoring food consumption levels, and hand-feeding when necessary.
  • Administered prescribed medications and injections on a timely basis, following care plan instructions.
  • Accompanied clients to all appointments, booking them myself when necessary.
  • Partnered with doctors, registered nurses, and physical therapists to provide top-quality care to patients.

Cashier

DD's Discount
Philadelphia, PA
12.2022 - 06.2024
  • Assisted customers over the phone regarding store operations, product information, and other inquiries.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Stockroom Associate

DD's Discount
Philadelphia, PA
12.2022 - 06.2024
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Operated equipment and machinery according to safety guidelines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Sales Floor Associate

DD's Discount
Philadelphia, PA
12.2022 - 06.2024
  • Conducted periodic price checks for competitive pricing accuracy on the sales floor.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.

Freelance Write/ Copy Editor

Self-Employed
, USA
01.2020 - 11.2022
  • Produced original content for clients in education, lifestyle, and arts.
  • Edited and published article for BlackGirlsAnime LLC

Daycare Provider & Custodian

Little Darlings Daycare
Philadelphia, PA
01.2016 - 01.2018
  • Supervised and supported early childhood learning activities.
  • Led beginner Korean language sessions for children.
  • Maintained hygiene and safety standards throughout the facility.

After-School Program Assistant & Tutor

Various Locations
01.2015 - 01.2017
  • Supported students with homework and literacy activities.
  • Promoted positive behavior and engagement.
  • Helped maintain accurate records of attendance, grades, and other data related to program participants.
  • Provided an inventory of supplies and meals used for after-school activities.

Education

High School Diploma -

Science Leadership Academy @ Beeber
Philadelphia, PA
06-2017

Young Women's College Preparatory Academy
Houston, TX
08-2014

Some College (No Degree) - Journalism

Community College of Philadelphia
Philadelphia, PA

Skills

  • Customer service
  • Time management
  • Verbal and written communication
  • Problem-solving abilities
  • Cultural awareness
  • Client documentation
  • Workload prioritization skills
  • Storage organization
  • Reliability
  • Forecasting skills
  • Continuous improvement
  • Skilled in stockroom equipment, including, but not limited to

PDT scanners (Portable Data Terminals)

Cash registers

Printers/Fax

PC desktops

Janitorial equipment (brooms, mops, cleaning products)

Rolling racks

Ladders

Pallet jacks or similar moving tools (implied)

Industrial garbage disposal

Conveyor belts

References

Available upon request.

Volunteer Experience

  • El Sabor Thanksgiving Event - Served food and distributed clothing to the homeless
  • Salvation Army - Clothes collection volunteer
  • GoodWill - Regular donor and community helper
  • Little Darlings Daycare - Volunteer Korean lessons & cleaning
  • Leaders of Tomorrow - Houston Chapter - Former member
  • DanceAdelphia Intern - Supported performance logistics and instruction

Accomplishments

  • Awarded Employee of the Month twice at DD's Discount.

Timeline

Caregiver

Patients
07.2024 - Current

Stockroom Lead Manager

DD's Discount
12.2022 - 06.2024

Cashier

DD's Discount
12.2022 - 06.2024

Stockroom Associate

DD's Discount
12.2022 - 06.2024

Sales Floor Associate

DD's Discount
12.2022 - 06.2024

Freelance Write/ Copy Editor

Self-Employed
01.2020 - 11.2022

Daycare Provider & Custodian

Little Darlings Daycare
01.2016 - 01.2018

After-School Program Assistant & Tutor

Various Locations
01.2015 - 01.2017

High School Diploma -

Science Leadership Academy @ Beeber

Young Women's College Preparatory Academy

Some College (No Degree) - Journalism

Community College of Philadelphia
Serenity Harris