Serenity Hayes
Fair Bluff,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Little Caesars Pizza where I led the team to exceed performance targets. Skilled in cash management and fostering positive customer interactions, I excel in fast-paced environments, demonstrating exceptional organizational and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Clerk
West Columbus ABC Board
05.2023 - 06.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Factory Production Worker
CoreMark
11.2022 - 05.2023
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated Number machines proficiently and in compliance to safety standards.
Assistant Manager
Little Caesars Pizza
03.2022 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
McDonald's
06.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Applied Science - Medical Laboratory Technology
Southeastern Community College
Whiteville, NCHigh School Diploma -
South Columbus High School
Tabor City, NC05.2020
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Administrative tasks
- Filing systems
- Document Management
- Quality Control
Timeline
Clerk
West Columbus ABC Board
05.2023 - 06.2024
Factory Production Worker
CoreMark
11.2022 - 05.2023
Assistant Manager
Little Caesars Pizza
03.2022 - 07.2022
Cashier
McDonald's
06.2021 - 02.2022
Bachelor Of Applied Science - Medical Laboratory Technology
Southeastern Community College
High School Diploma -
South Columbus High School
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