Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SERENITY HERNANDEZ

Chicago,IL

Summary

Eager and personable individual with a genuine passion for animal welfare, hopeful to embark on the role of Client Care Coordinator. With a strong background in customer service, I am adept at managing client inquiries, scheduling appointments, and handling administrative tasks in a fast-paced environment. I am enthusiastic about learning the nuances of the client care representative role in a behavioral training setting, dedicated to delivering exceptional service and fostering positive relationships with clients and their beloved pets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

My Vet Animal Hospital
03.2024 - Current
  • Engaging with different team members including veterinarians, technicians and support staff to ensure a proper work environment.
  • Ability to handle both routine and sensitive conversations with clients.
  • Enter and update medical records as well as communicate with other clinics, training facilities and pharmacies for mutual clients.
  • Comfortable with observing body language and thinking outside the box when it comes to creating a fear free environment for all pets.
  • Remaining organized to properly schedule appointments and surgeries in a way that benefits both staff and clients.

Co-Founder, Adoptions Director

Chicago Rescue Authority
12.2023 - Current
  • Engaging with community members to promote awareness, education, and support in different areas of need.
  • Administering medication, vaccines, microchips and inputting medical records.
  • Building partnerships with other animal welfare organizations, veterinarians, and community stakeholders.
  • Recruiting and managing volunteers for various tasks, such as animal care, fundraising events, and administering duties.
  • Addition to tasks include Adoptions Program Manager in previous role.

Adoptions Program Manager

Determined to Rise A.F.
11.2022 - 11.2023
  • Administering medication, vaccines, microchips and input medical records.
  • Interact with fosters to provide necessary assistance, while also collecting individualized information about the fostered dog to ensure successful match is made with chosen adopters.
  • Facilitating meet and greets between potential adopters and rescue/resident dogs.
  • Collaborating with veterinary clinics and animal welcome organizations to provide necessary medical care for dogs in the rescue.

Service Manager - Administrative Assistant

H-E-B Grocery
05.2015 - 05.2023
  • Leader who is able to maintain and run a vital department successfully under circumstances while keeping 150+ employees enthused and on track.
  • Lead development when it comes to training partners in all different areas of departments (sub departments).
  • Comfortable problem solving, both phone and face to face etiquette, building relationships, HR policies etc.
  • In charge of weekly payroll for a range of120-200 employees including exempt leadership.
  • Interviewing and onboarding new employees to ensure that they are set up for success.

Education

High School Diploma -

Brackenridge High School
06.2014

Skills

  • Pulse – Covetrus
  • Cornerstone
  • EzyVet
  • Peoplesoft
  • Workforce Manager

Certification

MAR2024 - MAR2025

Timeline

Client Care Coordinator

My Vet Animal Hospital
03.2024 - Current

Co-Founder, Adoptions Director

Chicago Rescue Authority
12.2023 - Current

Adoptions Program Manager

Determined to Rise A.F.
11.2022 - 11.2023

Service Manager - Administrative Assistant

H-E-B Grocery
05.2015 - 05.2023

High School Diploma -

Brackenridge High School

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SERENITY HERNANDEZ