SERENITY HEUWINKEL
PLEASANT HILL,MO
Summary
Adaptable professional with a strong background in customer service and early childhood development, notably at Mr. and Mrs. Minton's. Recognized for fostering trust and communication, while effectively managing multiple tasks in fast-paced environments. Committed to cleanliness and organization, ensuring a positive experience for both clients and team members.
Overview
7
7
years of professional experience
Work History
NANNY
MR. AND MRS. MINTON
01.2022 - Current
- Provide assistance with home schooling and homework assignments
- Communicate with parents daily to keep them up to date with child's behavior, skills, and expectations
- Occasionally care for and entertain pets, along with light household cleaning
- Ensure physical and social well-being of child
- Create an atmosphere of trust between myself and both the family and child I care for
SERVER
PLEASANT HILL CREAMERY
01.2018 - 02.2025
- Customer service communication.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicate effectively with kitchen staff regarding special requests.
- Assisted in preparing salads and appetizers for customers.
CUSTOMER SERVICE REP
SHARP-LONG 72 DEGREES
01.2023 - 12.2023
- Making inbound and outbound calls, along with emails and texts to customers.
- Conferred with customers by telephone or in person to provide information about products or services.
- Developing strong relationships with technicians by scheduling their jobs accordingly, and providing personalized support.
- Identified opportunities for up-selling additional products or services based on customer needs.
- Created invoices, billing statements, and collected membership fees and payment services via phone and in person.
SERVER
OAKWOOD COUNTRY CLUB
01.2021 - 07.2023
- Direct and assist members with club amenities.
- Consistent communication with staff and club members.
- Explained menu options to members, and took orders for food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies, and offered suggestions.
- Prep and clean for club parties and events.
Education
ESTHETICS LICENSE - SKIN ANATOMY AND PHYSIOLOGY
HOUSE OF HEAVILIN BEAUTY COLLEGE
Blue Springs, MO07-2024
High School Diploma -
PLEASANT HILL HIGH SCHOOL
Pleasant Hill, MO05-2022
Skills
- Positive attitude
- Hospitality etiquette and attitude
- Effective in fast-paced environments
- Commitment to team support
- Works well independently or in a group setting
- Cleanliness and organization
- Early childhood development
- Professional appearance
Volunteer Experience
- Teacher's Assistant, 2nd grade class, 08/21, 05/22
- Teacher's Assistant, 3rd grade class, Hi-Step program, 08/19, 05/19
- Show-choir, Participated in choir competitions, fundraising, hosting choir events, 08/18, 05/22
Affiliations
- Show-choir all through high school
- Bunco ladies night
- Occasional dog sitting
Timeline
CUSTOMER SERVICE REP
SHARP-LONG 72 DEGREES
01.2023 - 12.2023
NANNY
MR. AND MRS. MINTON
01.2022 - Current
SERVER
OAKWOOD COUNTRY CLUB
01.2021 - 07.2023
SERVER
PLEASANT HILL CREAMERY
01.2018 - 02.2025
ESTHETICS LICENSE - SKIN ANATOMY AND PHYSIOLOGY
HOUSE OF HEAVILIN BEAUTY COLLEGE
High School Diploma -
PLEASANT HILL HIGH SCHOOL
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