Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Hills

Chesapeake,VA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Planet Fitness
Virginia Beach, VA
01.2024 - Current
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.

Front Desk Receptionist/Cashier for Service, Parts, & Sales

Hall Nissan
Virginia Beach, VA
06.2021 - 12.2022
  • Responsible for processing cash, debit, credit and check transactions using a cash register and computer system
  • Providing fast, honest, and safe transactions for customers
  • Scanning invoices into CDK Drive
  • Filing away paid invoices for Nissan Service and Nissan Parts
  • Communicating with customers transparently to create confident buying decisions
  • Handling phone calls between customers and other store branches

Invoice Assistant

Future Construction
Chesapeake, VA
03.2021 - 06.2021
  • Greeting customers and answering phones
  • Scheduling worksite estimate appointments
  • Validating correct item descriptions within documents for customers
  • Finalizing prices of home repairs needed to be done
  • Sending and receiving Invoices from customers

Education

High School -

Landstown High School
Virginia Beach, VA
06.2021

Skills

  • Customer Service
  • Employee Training
  • File Management
  • Trained with Point of Sale
  • Collaboration and Teamwork
  • Conflict Management
  • Decision Making and Attention to Detail
  • Verbal and Written Communication
  • Flexibility and Accountability
  • Organization and Planning

Timeline

Member Service Representative

Planet Fitness
01.2024 - Current

Front Desk Receptionist/Cashier for Service, Parts, & Sales

Hall Nissan
06.2021 - 12.2022

Invoice Assistant

Future Construction
03.2021 - 06.2021

High School -

Landstown High School

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Serenity Hills