Serenity Hodge
Columbus,OH
Summary
Detail-oriented professional with experience in guest services and hospitality. Skilled in safety compliance, daily reporting, and resolving guest inquiries promptly. Committed to enhancing guest experiences through exceptional service and a thorough understanding of hospitality standards.
Overview
7
7
years of professional experience
Work History
Guest Service Attendant
Hollywood Casino Columbus
Columbus, Ohio
09.2025 - 12.2025
- Welcomed guests with a friendly demeanor and provided exceptional customer service.
- Managed guest inquiries and resolved issues promptly and professionally.
- Ensured compliance with safety regulations, policies, procedures and standards of quality assurance.
- Provided prompt, friendly customer service to all guests while answering inquiries and resolving issues.
- Provided information about local attractions, restaurants and other amenities to guests.
- Prepared daily shift reports summarizing guest feedback and any unresolved issues.
- Greeted guests upon arrival, verified reservations and checked-in guests.
- Responded to guest complaints in a professional manner, providing resolution or escalating as necessary.
- Maintained cleanliness of the lobby area and ensured that it was presentable at all times.
Massage Therapist
Tropical Touch
Columbus, OH
01.2025 - 09.2025
- Provided therapeutic massages to clients tailored to individual needs.
- Maintained a clean and organized workspace following safety protocols.
- Educated clients on self-care techniques and wellness practices.
- Utilized various massage techniques, including Swedish and deep tissue, effectively.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Developed individualized treatment plans based on client assessments and preferences.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Personalized massage services to craft customized sessions.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
Housekeeper
Drury Inn & Suites
Grove City, Ohio
05.2019 - 12.2024
- Cleaned guest rooms and public areas to maintain high hygiene standards.
- Restocked supplies and linens to ensure availability for guests.
- Assisted in laundry operations by washing, drying, and folding linens.
- Organized cleaning schedules to optimize efficiency during peak hours.
- Provided friendly service to guests, addressing their needs and requests promptly.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Changed bed linens and towels, tidied up rooms.
Home Health Aide
Diverse Home Solutions
Columbus, OH
04.2023 - 05.2024
- Provided personal care to clients in their homes daily.
- Assisted clients with mobility and daily living activities.
- Communicated effectively with clients, families, and healthcare teams.
- Developed and implemented individualized care plans for clients.
- Ensured a safe and clean environment for all clients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Improved patient outlook and daily living through compassionate care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Education
GED -
GED
Columbus, OHSkills
- Guest relations
- Issue resolution
- Safety compliance
- Daily reporting
- Customer service
- Hospitality knowledge
Timeline
Guest Service Attendant
Hollywood Casino Columbus
09.2025 - 12.2025
Massage Therapist
Tropical Touch
01.2025 - 09.2025
Home Health Aide
Diverse Home Solutions
04.2023 - 05.2024
Housekeeper
Drury Inn & Suites
05.2019 - 12.2024
GED -
GED