Serenity Holmberg
Roy
Summary
Detail-oriented individual with exceptional communication and conflict resolution skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Victim's Advocate
Kingdom Workers
06.2025 - Current
- Provided crisis counseling and intervention services to members in emergency situations.
- Facilitated peer support groups to help members connect with others.
- Assisted members in identifying community resources and connecting with appropriate services.
- Educated members and families on mental health, wellness and recovery topics.
Packaging Line Operator
Tristate Packaging
12.2024 - 06.2025
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Grocery Stocker
Ridley's Family Market
09.2023 - 12.2023
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Associate of Science - Fire Science
Columbia Southern University
Orange Beach, AL02-2022
Skills
- Self motivation
- Decision-making
- Teamwork and collaboration
- Conflict resolution and de-escalation techniques
- Positive and professional
- Excellent verbal and written communication
- Typing proficiency
Timeline
Victim's Advocate
Kingdom Workers
06.2025 - Current
Packaging Line Operator
Tristate Packaging
12.2024 - 06.2025
Grocery Stocker
Ridley's Family Market
09.2023 - 12.2023
Associate of Science - Fire Science
Columbia Southern University