Serenity Horton
Summary
Customer-focused retail professional with experience in store recovery, merchandising, and sales floor operations at JCPenney. Reliable and detail-oriented with strong teamwork and communication skills.
Developed strong interpersonal and organizational skills in busy retail environment, focusing on customer service and teamwork. Demonstrated ability to manage inventory, assist customers, and maintain sales floor standards. Seeking to transition these skills into new field where attention to detail and collaborative mindset are valued.
Overview
3
3
years of professional experience
Work History
Sales Floor Assistant
JCPenney
12.2024 - Current
- Participated in regular training sessions, staying up to date on company policies.
- Managed and motivated employees to be productive and engaged in work.
- Attend weekly meetings to provide the department and store with the best results.
- Cross-trained amongst all departments.
- Trained new employees on company procedures, customer service, and protocol.
- Helped resolve customer concerns efficiently and professionally.
- Developed strong relationships with repeat customers by remembering preferences and offering personalized recommendations when appropriate.
- Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
Recovery Associate
JCPenney
01.2023 - 12.2024
- Maintained store recovery standards through rack maintenance, folding, and go backs to ensure an appealing environment.
- Assisted customers with locating items and providing fitting room support.
- Demonstrates reliability by working efficiently and assisting supervisors across several departments.
- Trained new associates on best practices for merchandise recovery and organization.
- Replenished sales floor stock to meet customer demand.
Education
High School Diploma -
Chesapeake High School
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Towson University
05.2027
Skills
- Customer engagement
- Goal oriented
- Sales floor recovery
- Management background
- Collaboration
- Responsible
- Dependable
- Microsoft Word
- Workplace safety
- Meeting sales targets including hitting 2 million dollars within the woman's department
- Sales floor supervision
Timeline
Sales Floor Assistant
JCPenney
12.2024 - Current
Recovery Associate
JCPenney
01.2023 - 12.2024
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Towson University
High School Diploma -
Chesapeake High School