Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Jackson

Park Forest,IL

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I will be a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Teacher's Assistant

Small Strides Academy
Chicago, IL
06.2019 - 11.2023
  • Provided individualized assistance to students with special needs in the classroom.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.

Head Authorizer

Discovery Clothing
Schererville, IN
12.2021 - 07.2023
  • Ensured compliance with applicable laws, regulations, policies, procedures, and internal controls.
  • Assisted customers with questions regarding their accounts or services provided by the company.
  • Responded to requests from customers for additional information or documents needed for authorizations.
  • Reviewed customer profiles regularly to identify any potential risks associated with their accounts.

Social Media Content Creator

Kingdom Living Church
Chicago Heights, IL
06.2019 - 07.2023
  • Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Responded promptly to customer queries on social media accounts.
  • Brainstormed ideas for new video concepts and stories.
  • Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
  • Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
  • Organize and manage multiple camera angles during shoots.
  • Capture images from various sources such as film, digital media, computer graphics and animation for use in projects.
  • Capture live events such as concerts or sports competitions for broadcast purposes.

Education

Bachelor of Arts - Business Administration

Tennessee State University
Nashville, TN
05.2027

Crete High School
Crete, IL
05.2023

Skills

  • Lunch Supervision
  • Attendance Monitoring
  • Field Trip Monitoring
  • Materials Preparation
  • Group and Individual Instruction
  • Serving Diverse Communities
  • Shot Direction
  • Decision-Making
  • Business Administration
  • Customer Service
  • Staff Management
  • Employee Development
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Employee Coaching and Mentoring
  • Shift Scheduling
  • Team Leadership

Timeline

Head Authorizer

Discovery Clothing
12.2021 - 07.2023

Teacher's Assistant

Small Strides Academy
06.2019 - 11.2023

Social Media Content Creator

Kingdom Living Church
06.2019 - 07.2023

Bachelor of Arts - Business Administration

Tennessee State University

Crete High School

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Serenity Jackson