Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Knopfel

Bonne Terre,MO

Summary

Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.

Overview

4
4
years of professional experience

Work History

Dental Receptionist

Snitzer/ Coleman Dental
10.2023 - Current
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.

Waitress Trainer

Colton's Steak House & Grill
01.2023 - 10.2023
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Cashier

Dunkin' Donuts
09.2020 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Seckman Sr. High School
Imperial, MO
05.2022

Skills

  • Phone and Email Etiquette
  • Dental Terminology
  • Excellent multitasking capability
  • Appointment Scheduling
  • Payment Processing
  • Insurance Verification
  • HIPAA Compliance
  • Patient Services
  • Flexible Schedule
  • Patient Referral
  • Patience and Empathy
  • Excellent Communication

Timeline

Dental Receptionist

Snitzer/ Coleman Dental
10.2023 - Current

Waitress Trainer

Colton's Steak House & Grill
01.2023 - 10.2023

Cashier

Dunkin' Donuts
09.2020 - 01.2023

High School Diploma -

Seckman Sr. High School

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Serenity Knopfel