Summary
Overview
Work History
Education
Skills
Timeline
Generic

SERENITY LANDIN

San Antonio

Summary

Dedicated professional with experience in contracts, sales, and customer service. Skilled in communication, problem-solving, and managing client relationships. Able to negotiate and review contracts, manage front desk operations, and deliver excellent customer experiences. Looking to leverage skills and experience to contribute to the success of a dynamic organization.

Overview

4
4
years of professional experience

Work History

Front Line Representative

Wyndham
Dells
01.2025 - Current
  • Provide frontline customer support, addressing inquiries and resolving concerns efficiently.
  • Assist with sales processes and guest relations to ensure high satisfaction.
  • Maintain accuracy in documentation and customer account management.

Front Desk & Event Coordinator

Marriott Vacation Club
Fort Lauderdale
01.2023 - 01.2025
  • Managed guest check-ins and check-outs, ensuring seamless front desk operations.
  • Handled sales transactions, membership promotions, and upselling opportunities.
  • Provided customer support, answered inquiries, and resolved guest issues.

Contracts Specialist

Diamond Resorts
Lake Tahoe
05.2021 - 12.2021
  • Conducted credit checks and ensured accuracy in financial records.
  • Generated daily reports and maintained customer information in company systems.
  • Reviewed and analyzed contracts to ensure compliance with legal and regulatory requirements.

Education

Chesapeake Homeschool Academy

Skills

  • Contract Management
  • Credit Checks
  • Customer Service
  • Microsoft Office
  • Time Management
  • Teamwork
  • Attention to Detail
  • Problem-Solving
  • Sales processes

Timeline

Front Line Representative

Wyndham
01.2025 - Current

Front Desk & Event Coordinator

Marriott Vacation Club
01.2023 - 01.2025

Contracts Specialist

Diamond Resorts
05.2021 - 12.2021

Chesapeake Homeschool Academy

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