SERENITY LOWE
St. Louis,MO
Summary
Diligent with solid background in facilitating student admissions and enhancing enrollment processes. With 5+ years of experience with proven ability to assess and evaluate applications, contributing to achievement of institutional goals. Demonstrated expertise in implementing admissions strategies and fostering relationships through effective communication and organizational skills. While monitoring employment trends to remain current on industry updates and best practices and collaborated with teammates to establish goals and strategic initiatives.
Overview
5
5
years of professional experience
Work History
Admissions Officer
Ponce Health Sciences University
07.2024 - Current
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
Senior Human Resources Consultant
Ingenuity Consulting, LLC
02.2023 - Current
- Full Cycle Recruitment and Hiring (Including Onboarding and Offboarding
- Develop and implement strategic HR plans aligned with organizational goals
- Create and enforce HR policies, procedures, and compliance with regulations
- Lead talent acquisition, recruitment (sourcing), and retention efforts
- Manage employee relations, conflicts, and grievances
- Implement performance management systems and provide feedback
- Design and execute training and development programs
- Oversee compensation, benefits, and incentive programs
- Provide leadership and development for team members
ASSISTANT DIRECTOR
YMCA
05.2022 - 01.2023
- Worked closely with manager to provide effective assistance for specific aspects of business operation
- Led recruitment efforts and implemented training programs, attracting top talent and fostering skill development
- Trained and mentored new employees on industry practices and business operations
- Worked with team leaders to arrange schedules based on production requirements and available resources
- Managed conflict resolution and promoted open communication, resulting in improved morale and reduced grievances
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Sr. HUMAN RESOURCES GENERALIST/Talent Acquisition Manager
Infrastructure Engineering Inc
11.2020 - 04.2022
- Managed end-to-end recruitment processes, from sourcing to onboarding, employing innovative strategies to attract top-tier talent across various channels
- Liaises with Recruitment Marketing and HR Shared Services
- Proposes new solutions to leadership and executes approved initiatives
- Owned and executed onboarding/offboarding employee experience
- Created recruitment strategies to find best candidates for each opening.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
HUMAN RESOURCE II/Talent Acquisition Specialist
Aldi Corporate
09.2019 - 10.2020
- Serves as primary recruitment point of contact for assigned hiring managers
- Spearheaded talent acquisition efforts by leveraging a variety of sourcing methods, including social media, job boards, and networking, resulting in the successful hiring of qualified candidates within tight timeline
- Liaises with Recruitment Marketing and HR Shared Services
- Proposes new solutions to leadership and executes approved initiatives
- Assist Accounting and Finance Department with payroll
- Developed and maintained a robust talent pool, actively identifying and engaging potential candidates for current and future needs
- Experience with Microsoft office applications ATS and HRIS
Education
Master of Science - Digital Marketing
Full Sail University
Winter Park, FLBS - Business Management (Human Resources Concentration)
Illinois College
Jacksonville, ILSkills
- Strategic Planning
- Microsoft Office Suite
- Adobe Creative Suite
- SharePoint
- ADP, Paylocity, Paycor, and Workday
- Decision-Making
- Candidate Sourcing
- Active Listening
- Problem-Solving
- Process Improvement and Policy Implementation
- Creativity and Innovation
- Social Media Proficiency
Timeline
Admissions Officer
Ponce Health Sciences University
07.2024 - Current
Senior Human Resources Consultant
Ingenuity Consulting, LLC
02.2023 - Current
ASSISTANT DIRECTOR
YMCA
05.2022 - 01.2023
Sr. HUMAN RESOURCES GENERALIST/Talent Acquisition Manager
Infrastructure Engineering Inc
11.2020 - 04.2022
HUMAN RESOURCE II/Talent Acquisition Specialist
Aldi Corporate
09.2019 - 10.2020
Master of Science - Digital Marketing
Full Sail University
BS - Business Management (Human Resources Concentration)
Illinois College
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