Serenity Mikkola
Butte,MT
Summary
Adept at multitasking and guest relations, I enhanced service quality at Fairmont Hot Springs Resort by efficiently managing multiple tables and fostering warm customer relationships. Skilled in cash handling and exceptional customer service, I consistently delivered superior guest experiences, demonstrating a strong work ethic and a focus on achieving positive outcomes.
Overview
3
3
years of professional experience
Work History
Server/Busser
Fairmont Hot Springs Resort
2023.05 - 2024.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Caregiver
Beehive Homes Assisted Living
2021.11 - 2022.03
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
GED -
Butte High School
Butte, MT05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Food safety understanding
- Suggestive Selling
Timeline
Server/Busser
Fairmont Hot Springs Resort
2023.05 - 2024.06
Caregiver
Beehive Homes Assisted Living
2021.11 - 2022.03
GED -
Butte High School
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