Serenity Mikkola
Butte,MT
Summary
Dynamic and organized professional with experience at Buffalo Wild Wings, excelling in food presentation and guest relations. Proven ability to enhance customer satisfaction through effective teamwork and problem-solving. Recognized for maintaining cleanliness standards and delivering exceptional service during high-volume events, ensuring a welcoming atmosphere for all guests.
Overview
4
4
years of professional experience
Work History
Expo Runner
Buffalo Wild Wings
08.2024 - 09.2025
- Maintained cleanliness and organization of work areas to ensure safety.
- Collaborated with team members to streamline logistical operations during events.
- Followed safety protocols while operating equipment for material transport.
- Delivered exceptional food and beverage service during high-volume events.
- Assisted kitchen staff with inventory management and supply restocking.
- Responded promptly to customer inquiries, enhancing overall dining experience.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
Busser
Fairmont Hot Springs Resort
03.2022 - 05.2024
- Maintained cleanliness and organization of dining areas, ensuring a welcoming atmosphere for guests.
- Assisted servers by promptly clearing tables and resetting for incoming customers to enhance workflow efficiency.
- Supported kitchen staff by restocking supplies and utensils, promoting seamless service during busy periods.
- Collaborated with team members to expedite food delivery, contributing to improved customer satisfaction rates.
- Engaged in regular communication with front-of-house staff to address guest needs quickly and efficiently.
- Reset and cleaned tables quickly to prepare for new customers.
Education
Butte High School
Butte, MTSkills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Food running
- Guest relations
- Table bussing
- Problem-solving
- Teamwork
- Warm and friendly
- Problem-solving abilities
- Multitasking
Timeline
Expo Runner
Buffalo Wild Wings
08.2024 - 09.2025
Busser
Fairmont Hot Springs Resort
03.2022 - 05.2024
Butte High School