Serenity Mills-Pullum
Euclid,OH
Summary
Dependable and reliable educator with experience and certifications in pharmacy, CPR, and etc. Capable of overseeing field trips and helping fellow educators develop new programs/trips and learning methods for patients that need help with education. Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
New Leaf Residential Services
Highland Heights , Ohio
03.2018 - Current
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained a clean, safe and well-organized patient environment.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Ensured safety and well-being of each patient in alignment with care plan.
- Provided patient education.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Pass patient medication.
Sales Representative
Macys
Taylor, MI
10.2016 - 01.2017
- Verified cash drawer against the day's receipts.
- Resolved quest complaints quickly and efficiently.
- Operated a cash register for cash, check, and credit card transaction with 100% accuracy.
- Alerted customer to upcoming sales events and promotions.
- Help drive sales goals and achieve monthly quotas.
- Resolved 12 issues that impacted sales and business outcomes.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Responded to telephone and in-person requests for information.
- Helped resolve client problems quickly with superior customer service.
Sales Representative
JCPenney
Taylor, MI
10.2016 - 01.2017
- Developed strong rapport with customers and created a positive impression of the business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped resolve client problems quickly with superior customer service.
- Verified cash drawer against the day's receipts.
- Organized racks and shelves to maintain the visual appeal
of the store. - Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
- Collected and processed payments.
Pharmacy Technician Intern
CVS Pharmacy
Hazel Park, MI
03.2016 - 06.2016
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Education
High School Diploma - undefined
Hazel Park High School
Hazel Park, MI2016
Pharmacy
Oakland Technical Campus Southeast
Royal Oak, MI2016
Skills
- Patient privacy and confidentiality
- Indirect patient care
- Medical records management
- Behavioral management
- Certifications
- First aid and safety
- Customer Service Skills
- Self-Motivated
- Excellent time management
- Dedicated team player
- People-Oriented
- Multi-tasker
- MS Windows Proficient
- Excellent communication skills
- Goal Oriented
- Strong Problem Solving
- Data Entry Skills
- Persuasive Speaker
- Direct patient care
Accomplishments
- Quality Assurance
Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control. - Vitals Testing
Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily. - Patient Transfer
Safely lifted up to 80 pounds and pushed 300 pounds on wheels. - Home Aid
Assisted patients with bathing, dressing, daily hygiene and grooming.
Provided patients with transportation to and from medical appointments. - Documentation
Ensured charting accuracy through precise documentation. - Reporting
Prepared regular charts on patients' health related history, medication restrictions and allergies.
Reference
References
- Mrs.Nordstrom: (248)288-4152
- Ms.Helen Rucker: (586)350-6640
- Mrs.Tracee Watts: (248)525-2784
- Ms.Janelle Dennis: (810)455-3324
Timeline
Direct Support Professional
New Leaf Residential Services
03.2018 - Current
Sales Representative
Macys
10.2016 - 01.2017
Sales Representative
JCPenney
10.2016 - 01.2017
Pharmacy Technician Intern
CVS Pharmacy
03.2016 - 06.2016
High School Diploma - undefined
Hazel Park High School
Pharmacy
Oakland Technical Campus Southeast
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