Serenity Moananu
Honolulu,USA
Summary
Dynamic and results-oriented professional with a proven track record at Care Hawai'i, adept in project management and problem-solving. Excelled in creating impactful care plans and fostering teamwork, significantly improving client independence. Skilled in data entry and customer service, demonstrating exceptional attention to detail and collaboration abilities.
Overview
3
3
years of professional experience
Work History
Paraprofessional Tutor
Special Education Services
09.2024 - Current
- Increased student confidence with one-on-one tutoring sessions focused on specific areas of difficulty.
- Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
- Enhanced student comprehension by implementing individualized tutoring sessions tailored to their unique needs.
- Established clear expectations and goals for each tutoring session, ensuring that students remained focused on their learning objectives throughout the duration of our time together.
- Provided timely feedback on assignments and assessments, highlighting areas of improvement while also acknowledging successes in order to motivate continued growth in future endeavors.
- Managed challenging behaviors effectively, maintaining a calm and orderly atmosphere conducive to learning.
- Collaborated with teachers to assess individual student needs and devise targeted learning plans accordingly.
Head Coach
Intermediate Girls Basketball
09.2024 - 12.2024
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Improved team performance by implementing effective training programs and strategies.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
- Evaluated player performance regularly through skill assessments and video analysis to provide targeted feedback on areas of improvement.
- Prepared athletes for special competitions and tournaments.
Internship Student
Family and Resource Center
08.2023 - 05.2024
- Performed assignments as determined by the supervisor
- Worked both independently and within a team environment with focus and high attention to detail
- Communicated with others, demonstrating strong verbal and written communication skills
- Help parents to be their own advocate for their families
- Help nurture, inspire, and empower all parents to be resilient learners
- Provide supplies/ donations for families
- Utilized problem-solving techniques to identify solutions and resolve conflicts in a timely manner
- Create reports, flyers, utilize databases, spreadsheets and graphics
CCS Case Manager
Care Hawai'i
10.2023 - 02.2024
- Determined eligibility for services based on personal interviews and in-depth reviews of medical histories
- Developed appropriate care plans based on current standards of practice and facility guidelines
- Advocating for services and interceding in crises
- Participated in the intake process by collecting, organizing and analyzing information about individuals
- Patiently and carefully collaborate with members to create treatment plans to improve their independence
- Logging events and progress noting
Transporter
Pinnacle Services.
03.2022 - 06.2023
- Successfully handled a group of customers to limit their waiting time for a rental
- Identified different roles that will become busy at times and lend a hand in moving the process faster
- Leading customers to their vehicle, organizing car classes, checking registration and safety checks, directing traffic, checking out returning vehicles
- Had more opportunities to develop teamwork and communication amongst other staff members
- Led other crew members from time to time
- Directing duties and managing the day-by-day schedule
Front Desk Receptionist
Sports Medicine Hawaii Ltd.
10.2022 - 02.2023
- Maintained accurate client records, including medical history, insurance information, and billing documentation
- Managed multiple tasks simultaneously while adhering to deadlines in a fast-paced environment
- Analyzed monthly financial statements for accuracy in order to identify any discrepancies or errors
- Answer multiple phone calls, verified insurance with proper companies, and confirming appointment schedules
- Greet and assist patients (elderly, disabled, parents with young children.)
- Organized medical charts and requested referrals and operation reports from doctor offices
- Arrange schedules and scan/fax documents
- Collected payments from patients at the front desk; reconciled daily transactions; handled cash deposits and credit card payments
- Assisted with updating patient charts with physician orders or changes in diagnosis or treatment plans
- Ensured that all necessary paperwork was completed correctly before patient visits
- Processed payment transaction for cash, checks, and credit and debit cards
Education
Associates - Social Work
Honolulu Community College
Honolulu, HI05.2024
GED -
Maryknoll High School
Honolulu, HI06.2021
Skills
- Fast Learner
- Scheduling
- Report Writing
- Project Management
- Attention to Detail
- Teamwork and Collaboration
- Creative and Resourceful
- Multitasking and Organizing
- Problem-Solving
- Data Entry
- Greeting and Seating Clients
- Customer Service
- Time Management
Timeline
Paraprofessional Tutor
Special Education Services
09.2024 - Current
Head Coach
Intermediate Girls Basketball
09.2024 - 12.2024
CCS Case Manager
Care Hawai'i
10.2023 - 02.2024
Internship Student
Family and Resource Center
08.2023 - 05.2024
Front Desk Receptionist
Sports Medicine Hawaii Ltd.
10.2022 - 02.2023
Transporter
Pinnacle Services.
03.2022 - 06.2023
Associates - Social Work
Honolulu Community College
GED -
Maryknoll High School
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