Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Serenity Montgomery

Winterhaven,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at By Yours Truly Salon. Skilled in organization and verbal communication, adept at managing multiple tasks efficiently. Achieved significant improvements in client service efficiency and fostered positive relationships, leveraging both hard and soft skills to exceed employer expectations. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

By Yours Truly Salon
02.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Cosmetology Instructor

By Yours Truly Salon
12.2023 - Current
  • Followed [State] curriculum accurately with detailed lesson plans.
  • Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
  • Established relationships with local salons and spas to facilitate job placement opportunities for graduating students.
  • Established strong rapport with students, fostering an open and inclusive learning atmosphere.
  • Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.

Cosmetologist

By Yours Truly Salon
06.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.

Customer Service Clerk

Publix
06.2021 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Kept front check out area clean and organized for efficient service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized opportunities for upselling additional products/services through active listening skills that identified specific client needs.
  • Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
  • Provided thorough product knowledge to assist customers in making informed decisions on purchases.
  • Managed a high volume of calls and emails, ensuring timely responses and accurate information.
  • Reduced order processing times by implementing efficient organizational systems for tracking and managing requests.
  • Educated customers on best-fit selections by listening to personal desires and purchase limitations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

No Degree - Liberal Arts And General Studies

Polk State College
Winter Haven, FL
05.2026

Licensed Professional - Cosmetology

Ridge Technical College
Winter Haven, FL
05.2023

Skills

  • Greeting and Seating Clients
  • Telephone skills
  • Organization skills
  • File Management
  • Verbal and written communication
  • Scheduling appointments
  • Office Management

Accomplishments

  • Recognized by customers and [cosmetologist] for expedient and effective service. Five star reviews
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Certification

  • Licensed professional] - [Timeframe]
  • [customer service ] Training - [Timeframe]
  • [Sales certification] Training - [Timeframe]
  • CPR Certified
  • Google certification
  • Human resources
  • liberal arts/business communication
  • digital marketing

Timeline

Receptionist

By Yours Truly Salon
02.2024 - Current

Cosmetology Instructor

By Yours Truly Salon
12.2023 - Current

Cosmetologist

By Yours Truly Salon
06.2023 - Current

Customer Service Clerk

Publix
06.2021 - 09.2023

No Degree - Liberal Arts And General Studies

Polk State College

Licensed Professional - Cosmetology

Ridge Technical College

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Serenity Montgomery