Serenity Murtagh
North Port ,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
My Health Onsite
11.2013 - Current
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and schedule next appointment to maintain continuous care and facilitate treatment plan. Collaborate with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Investigate, triage and resolved patient issues to encourage positive experience during patient visit. Provided exceptional customer service to patients, answering questions and addressing concerns.
- File and maintain patient records in accordance with HIPAA regulations. Enter patient demographic and insurance data into electronic medical record system. Manage patient registration process, confirming data accuracy and completeness. Compile and maintain patient medical records to keep information complete and up-to-date.
- Handle customer service inquiries in person, via telephone and through email. Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitate communication between patients and various departments and staff.
- Train new staff on filing, phone etiquette and other office duties.
- Deliver support to medical staff in completion of patient paperwork. Recommends service improvements to minimize recurring patient issues and complaints.
ER Unit Secretary
Peace River Regional Medical Center
03.2009 - 01.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff. Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments for the physician billing company.
Server Trainer, Bartender, Hostess, Expediter
Chili's Restaurant Grill & Bar
11.1998 - 04.2009
- Trained new team members on restaurant procedures, menu items, and performance strategies. Instructed servers on proper techniques for taking orders, serving food and providing customer service. Taught servers to memorize menu ingredients and provide information on preparation methods.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided coaching and mentoring to employees.
Administrative Office Manager
Serenity On The Bayou ALF
03.2005 - 08.2007
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel. Created new employee handbook, IT policies and disaster recovery procedures.
- Assisted marketing department in planning client functions.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers. Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Completed bi-weekly payroll for 8-10 employees.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
Education
High School Diploma -
Hudson High School
Hudson, Fl 04.1995
Skills
- Excellent Multi-Tasking Ability
- Interpreting Physician Orders
- Customer Service
- Appointment Scheduling, Eligibility Determination
- Document Filing, Data Entry
- Reception Management, Workflow Optimization
- Performance Improvement
- Relationship Building, Clerical Support
Certification
BLS
First Aid
Timeline
Patient Services Coordinator
My Health Onsite
11.2013 - Current
ER Unit Secretary
Peace River Regional Medical Center
03.2009 - 01.2014
Administrative Office Manager
Serenity On The Bayou ALF
03.2005 - 08.2007
Server Trainer, Bartender, Hostess, Expediter
Chili's Restaurant Grill & Bar
11.1998 - 04.2009
High School Diploma -
Hudson High School
BLS
First Aid
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