Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serenity Nunley

North Richland Hills

Summary

I am a dynamic and adaptable team player with proven leadership skills with the ability to advance teamwork and deliver exceptional service in fast-paced environments. I am committed to fostering positive experiences and maintaining operational excellence.

Overview

2
2
years of professional experience

Work History

Associate

In N Out
11.2024 - Current
  • Supported daily operations by assisting team members with routine tasks and inquiries.
  • Collaborated with colleagues to maintain organized and efficient workspace.
  • Learned safety protocols and best practices to ensure workplace compliance.
  • Adapted quickly to new procedures and tools, enhancing overall team efficiency.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Associate

Pacsun
04.2024 - 11.2024
  • Assisted in daily operations by supporting team members with routine tasks.
  • Assisted customers in product selection, providing personalized recommendations based on individual needs.
  • Implemented effective visual merchandising strategies to optimize product displays and increase foot traffic.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction ratings within the store.
  • Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Volunteer

Community Enrichment Center
07.2023 - 05.2025
  • Engaged with participants to address inquiries and enhance their experience.
  • Collaborated with other volunteers to execute event logistics successfully.
  • Maintained accurate records of volunteer hours and contributions for reporting purposes.
  • Adapted quickly to changing tasks and responsibilities in fast-paced environments.
  • Fostered positive relationships with community members and stakeholders through effective communication.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Volunteer

Texas Image Volleyball
07.2023 - 05.2024
  • Represented organization positively and professionally while providing community with much-needed services.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Education

High School Diploma -

Richland High School
North Richland Hills, TX
05-2025

Skills

  • Leadership qualities

  • Customer engagement

  • Relationship building

  • Courteous and professional

  • Flexible schedule

  • Work Planning and Prioritization

  • Friendly and helpful

  • Team cooperation

  • Honest and dependable

  • Adaptable and flexible

  • Goal driven

  • Oral communication

Languages

Spanish

Timeline

Associate

In N Out
11.2024 - Current

Associate

Pacsun
04.2024 - 11.2024

Volunteer

Community Enrichment Center
07.2023 - 05.2025

Volunteer

Texas Image Volleyball
07.2023 - 05.2024

High School Diploma -

Richland High School

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