Serenity Parker
Port Aransas,TX
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Stripes Convenience St
11.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries and product selections, ensuring satisfaction.
- Trained new staff on cash handling procedures and store policies.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
- Implemented promotional displays, increasing visibility of special offers and products.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Cook and served foods such as wings, pizza, burgers, tacos, etc.
LEASING AGENT
Palladium
02.2023 - Current
- Warmly greets visitors, prospective renters, and current residents.
- Provides potential tenants with brochures, information, and tours of facilities and available units.
- Consults with prospective tenants to identify requirements and budgets, then matches these needs with available properties.
- Ensures available and model apartments are fresh and tidy.
- Conducts background and credit checks and verifies other references as directed by Leasing Manager.
- Prepares leases for Leasing Managers review and approval; obtains signatures from management and tenants.
- Coordinates move-in dates, materials, and processes.
- Prepares move-in materials.
- Creates, develops, and maintains a wait list as needed.
- Tours property daily to ensure it is neat, tidy, attractive, and in good repair.
- Manages use of shared facilities such as fitness and recreation areas, laundry facilities, and meeting or gathering spaces.
- Assists with recordkeeping, filing, bookkeeping, and paperwork as required.
- Creates, develops, and maintains a list of promotions and discounts.
- Develops and implements marketing strategies to attract renters.
Cashier
The Texan
08.2022 - 06.2023
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Cashier
Jones 1 Inc
08.2017 - 07.2022
- Prepare food neatly, accurately, and in a timely way.
- Demonstrate a complete understanding of menu items and explain it to customers accurately.
- Exhibit a cheerful and helpful manner when dealing with all customers.
- Checks products in sandwich unit area and restock items to ensure a sufficient supply throughout the shift.
- Clean as directed.
- Greets customers and prepare their orders, use Point of Sale system/cash register to record the order and compute the amount of the bill, collect payment from customers and makes change.
- Understands and adhere to all quality standards, formulas and procedures as outlined in the SUBWAY Operations Manual.
- Account for all forms of money, bread, etc. during the shift.
- Understand and adhere to proper food handling, safety and sanitation standards while preparing food, serving food, and clean up.
- Maintain professional appearance and grooming standards as outlined in the SUBWAY Operations Manual.
- Perform light paperwork duties as assigned.
- Complete online coursework on the University of SUBWAY as directed.
Education
Diploma - undefined
River Valley High School
Mohave Valley, AZ06.2020
Skills
- Problem Solver
- Time Management
- Interpersonal Skills
- Communication
- Customer Service
- Active Listener
Certification
- TABC License Aug. 2022 Texas Alcohol Beverage Commission
- Food Safety Certification Aug. 2022
- ServSafe San Bernardino, CA State Food Safety
Timeline
Cashier
Stripes Convenience St
11.2023 - Current
LEASING AGENT
Palladium
02.2023 - Current
Cashier
The Texan
08.2022 - 06.2023
Cashier
Jones 1 Inc
08.2017 - 07.2022
Diploma - undefined
River Valley High School