Serenity Patterson

• Provided personal support to family member on bed rest by preparing nutritious meals, managing daily routines, and ensuring a clean, safe environment.
• Assisted patients with daily living activities, ensuring comfort and safety.
• Managing multiple responsibilities while demonstrating patience, dependability, and attention to detail.
• Maintaining a supportive and respectful environment while responding to a changed schedule.

• Ensured guests received a welcoming experience within target. Focused on exceeding guest expectations through effective guest interaction.
• Frequently lead the front end during closing when management is occupied, helping ensure that closing procedures and operations are completed efficiently.
• Organized break schedules and assign team members to specific areas to help ensure closing tasks are completed on time.
• Close registers and assist with end of day financial procedures while maintaining accuracy and attention to detail.
• Monitoring and assisting across multiple sections of the store during periods of limited staffing while maintaining awareness of guest and operational needs.
• managed multiple responsibilities simultaneously in a fast paced environment while maintaining professionalism, organization, and efficiency.
• Making operational decisions when management is unavailable and communicate with management through walkies to confirm and address the situation as needed.
• Assisting with resolving register issues and troubleshoot basic register problems to help maintain efficient front-end operations.
• Collaborating with team members and communicate effectively to keep front-end operation running smoothly.

• Delivered top-tier customer service in fast-paced retail environment, enhancing customer satisfaction. Assisting customers in finding products, maintained visual merchandising standards, and processed transactions efficiently, contributing to store presentation and customer experience.
• Processed transactions accurately and efficiently while maintaining attention to detail.
• Executed daily visual merchandising standards to maintain brand aesthetic and drive customer engagement.
• Handled cash register transactions accurately and efficiently, ensuring smooth checkout process for customers.

• Assisted customers with clothing selection, questions and overall needs.
• Maintained well organized and presentable work areas while managing fitting rooms, merchandise and restocking.
• Supporting management with administrative task, including email communication, register counts and preparation of deposit bags.
• Processed transactions accurately and efficiently using point-of-sale (POS) systems.
• Worked effectively in a fast paced environment while managing multiple responsibilities and maintaining accuracy.

Attended a competitive STEM (Science, Technology, Engineering, and Math) program that integrates high school and college. I Interact with local business mentors and work collaboratively with classmates on group projects.

• Has access to the library system to search for material
• Participates in Rockland Community College Panel