Serenity Perrino
Warwick
Summary
Dedicated and motivated with strong customer service skills. Experienced in cash handling, problem-solving, and team collaboration. Committed to enhancing customer satisfaction through effective communication and efficient service.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
North Kingstown
07.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new baristas on company standards and customer service.
- Managed inventory levels to maintain stock availability for peak hours.
- Enforced health and safety regulations to maintain a clean work environment.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Coordinated with management on promotional campaigns and product launches.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Assisted customers with product selection when needed.
- Trained new employees on company policies and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Educated customers about offerings, promotions and pricing to boost sales.
Barista
Starbucks
Wyoming
03.2024 - 07.2025
- Prepared high-quality coffee beverages according to standardized recipes.
- Maintained cleanliness of workstations and customer areas throughout shifts.
- Assisted customers with menu selections and provided detailed product information.
- Operated cash register and handled customer transactions efficiently.
- Trained new baristas on beverage preparation and customer service techniques.
- Engaged customers by creating a welcoming atmosphere through friendly interactions.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Created complex, hand-crafted beverages based upon customer preferences.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Barista/Cashier
Dunkin' Donuts
Wyoming
11.2022 - 11.2023
- Prepared coffee beverages following standardized recipes and presentation guidelines.
- Maintained cleanliness of workstations, equipment, and customer areas throughout shifts.
- Operated cash register and processed payments accurately for customer orders.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Processed customer transactions quickly and accurately at a busy donut shop.
- Maintained clean and organized front counter area during high-traffic hours.
- Operated POS system for cash handling and credit transactions efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Deli Associate/Cashier
Rippy's Liquor and Marketplace
Charlestown
08.2021 - 03.2022
- Prepared a variety of deli meats and cheeses for customer orders.
- Assisted customers with product selections and special requests.
- Maintained cleanliness and organization in the deli display area.
- Provided exceptional customer service during peak hours and busy periods.
- Followed food safety guidelines to maintain quality standards in food handling.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Prepared sandwiches according to customer specifications.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Adhered to company policies and procedures related to food handling processes.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Cleaned utensils, dishes, and glasses for customer use.
- Operated cash registers accurately to process customer payments efficiently.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Brewed and served coffee and tea with preferred add-ins.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed customer transactions efficiently at Rippy's Liquor and Marketplace.
- Assisted customers in selecting products and providing recommendations.
- Handled product returns and exchanges according to store policies.
- Managed inventory restocking on shelves during slower periods.
- Provided training to new cashiers on register operations and customer service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Chariho Regional High School
Wood River Junction, RI05-2023
Skills
- Cash handling
- Customer service
- Beverage preparation
- Health regulations
- Team collaboration
- Upselling techniques
- Workplace organization
- Conflict resolution
- Employee training
- Effective communication
- Time management
- Problem solving
- Inventory control and record keeping
- Policy enforcement
- Sales monitoring
- Inventory control
- Team supervision
- Assigning work
- Quality control assurance
- Problem-solving
- Team leadership
- Customer service focus
- Team motivation
- Rules enforcement
- Sales and upselling
- Training assistance
- POS deletions
- Complaint resolution
- Technical support
- Employee relations
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
07.2025 - Current
Barista
Starbucks
03.2024 - 07.2025
Barista/Cashier
Dunkin' Donuts
11.2022 - 11.2023
Deli Associate/Cashier
Rippy's Liquor and Marketplace
08.2021 - 03.2022
High School Diploma -
Chariho Regional High School