Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Pocan

Green Bay,WI

Summary

Dynamic and customer-focused professional with experience at SUBWAY® Restaurants, excelling in cash handling and problem-solving. Proven ability to enhance service speed through effective time management and foster customer loyalty by building rapport. Skilled in training team members, contributing to a collaborative work environment and overall team success.

Overview

1
1
year of professional experience

Work History

Subway Sandwich Artist

SUBWAY®Restaurants
05.2024 - Current
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.

Education

GED -

West High School
Green Bay, WI
06.2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Cash handling
  • Phone and online order processing
  • POS system operation
  • Product upselling

Timeline

Subway Sandwich Artist

SUBWAY®Restaurants
05.2024 - Current

GED -

West High School

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