Serenity Redl
Corvallis
Summary
Dynamic leader in customer service management with a proven track record of mentoring teams to exceed productivity goals at Lowe's. Expertise in cash handling and employee training, combined with a strong aptitude for thriving in fast-paced environments, consistently delivers high-quality customer experiences. A positive attitude and exceptional sales performance drive significant improvements in store operations and overall customer satisfaction. Committed to fostering a collaborative team culture that prioritizes excellence and customer-centric service.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowe’s
06.2025 - Current
- Supported customers in completing home improvement tasks.
- Transferred heavy items to customer transportation.
- Enhanced customer engagement through sales and credit initiatives.
- Ensured cleanliness and safety in the workplace.
- Obtained forklift certification specific to Lowe's requirements.
- Collaborated with team to enhance customer shopping experience for outdoor garden needs.
Head Cashier
Lowe's
08.2024 - 06.2025
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Team Member
Arby's
07.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Wendy's
06.2022 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Mcminnville High School
McMinnville, OR06-2024
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Employee training
- Customer service management
- Stock replenishment
- Refunds and exchanges
- Flexible schedule
- Transaction approvals
- Sales Closing
- Gaining Credit & Reward Sign-ups
- Heavy-lifting (eg mulch, pavers)
- Forklift
- Team collaboration
- Assisting customers with home and business project needs
- Customer complaint resolution
- POS system operation
- Inventory control
- Product merchandising
- Safety regulations
- Merchandise upselling
Timeline
Customer Service Associate
Lowe’s
06.2025 - Current
Head Cashier
Lowe's
08.2024 - 06.2025
Team Member
Arby's
07.2023 - 06.2024
Crew Member
Wendy's
06.2022 - 05.2024
High School Diploma -
Mcminnville High School
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