Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Richardson

New Haven,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Fuel Clerk

Kroger
07.2024 - Current
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.
  • Participated in team meetings and training sessions to stay up-to-date on industry best practices, improving overall performance.
  • Maintained detailed knowledge about different types of fuels offered at the station, enabling informed recommendations based on specific customer needs or preferences.
  • Contributed to a safe working environment by adhering to strict safety regulations and guidelines in handling hazardous materials.
  • Collaborated with team members to maintain cleanliness and organization of the fuel area.
  • Improved customer satisfaction by providing friendly and efficient service at the fuel station.
  • Assisted customers with fuel pump usage, ensuring a positive experience.

Customer Service Representative

Walmart
03.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • It was a temporary remodel position

Customer Service Representative

Whataburger
05.2022 - 04.2023
  • I would take customer orders and provide friendly service.
  • I would meet them at the window with a smile to help them pay and receive their order.
  • I would stand outside and help them put in their order.
  • I would team up together and make sure it was a nice and clean space.

Customer Service Cashier

McDonald's
06.2020 - 10.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Education

High School Diploma -

Harrison Central High School
15600 School Rd, Gulfport,MS 39503
05.2022

Skills

  • Efficient work ethic
  • Cash handling expertise
  • Loss prevention strategies
  • Maintaining safety standards
  • Customer service and assistance
  • Cleaning and sanitation
  • Operating cash register
  • Stocking shelves
  • Stocking
  • Fuel pumping
  • Fuel safety
  • Fuel handling safety
  • Maintaining clean premises
  • Gasoline sales transactions
  • Change giving
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Reliability
  • Item scanning

Timeline

Fuel Clerk

Kroger
07.2024 - Current

Customer Service Representative

Walmart
03.2024 - 07.2024

Customer Service Representative

Whataburger
05.2022 - 04.2023

Customer Service Cashier

McDonald's
06.2020 - 10.2021

High School Diploma -

Harrison Central High School

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Serenity Richardson