Serenity Santana

Experienced Merchandise Coordinator with a background in retail and inventory management. Proficient in coordinating product procurement, allocation, and distribution to ensure optimal stock levels and product availability. Skilled in analyzing sales data, monitoring inventory turnover rates, and identifying trends to inform merchandise planning decisions. Strong communicator with the ability to collaborate effectively with vendors, buyers, and cross-functional teams.

• Myself and Elizabeth Outlaw worked as a two person team merchandising over 100 stores per quarter for 4y. Specializing in Cooler rebuilds and entire store resets. I worked as her right hand fill in in ant event of double bookings or abscesses. It is hard to keep good workers and Elizabeth can vouch for my attendance as well as my attention to detail. I pride myself on my ability to problem solve, upsell, and keep the atmosphere of any store im in to a positive experience for all customers. I take direction, follow procedures, and whenever necessary we each covered our stores in the events of any problems. We never had any complaints as we have so much experience in hospitality. I pride myself on my ability to upsell and keep my stores up to par. Elizabeth and I both respect and trust each other to handle any problems that have arisen over the years. Neither of us have ever had any complaints as we will happily go the extra mile and do whatever necessary to complete tasks assigned, our work ethic is unmatched. When she was unavailable or we had multiple stores in a day we both trust and know we have the same standard of service. Our goal will always be to make each store run smoothly with all sections set to POG. We have years of experience together and I am honored to have to opportunity to continue to do great things with my work partner. I am reliable, I have transportation and am flexible as well as available whatever shift you need. Liz and myself have years together fixing stores that were failing, with nearly 100% success. I have over 18y restaurant experience as I truly love being the face of a store and being able to in any way make a store more profitable as well as develop a strong customer base. Both her and myself are meticulous when it comes to keeping sections set to POG. I personally have years in merchandising multiple stores (7/11, CK, Kasey's, Speedways) and over 300+ heavy duty cooler rebuilds. I am familiar with suppliers/ deletes/promoting new products. In the rare event that our schedules double booked us at different stores, Liz can vouch that I am capable and willing to lead as I have years with her. We have the same work ethic and trust built through years of being team supervisors as well as team leads on other positions and jobs. Survey allowed me to learn audits and and my years in hospitality taught me conflict resolution. I pride myself on my ability to solve problems and keep customers coming back. I have retained my serve safe certification and follow all procedures to ensure customer and store success.