Multi-tasking Manager well-known for creating positive workplace culture. Described as analytical problem-solver with talents for team building, leading and motivating, as well as exemplifying excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
SERENITY SERRANO
Gary,IN
Summary
Overview
4
years of professional experience
Work History
OBE StudiosMerrillville, IN
Studio Manager
10.2022 - Current
Job overview
- Managed social platforms, such as Instagram, TikTok, Twitter, and Facebook.
- Handled receptionist duties, such as calls with clients, vendors, & staff.
- Oversaw and provide support to all on-site clients and production.
- Sent emails out to businesses regarding potential clientele.
- Maintained studio cleanliness and equipment, including video and sound equipment, to limit schedule disruptions.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Implemented marketing strategies to promote studio to potential clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Shipt
Shipt Shopper
05.2022 - Current
Job overview
- Shopped and delivered for customers across Chicago Metro Zone using own vehicle.
- Make reliable decisions for customers regarding orders when needed
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
The Roundtable Perspective/Purdue University Northwest
FLOOR DIRECTOR
01.2022 - 05.2022
Job overview
- Assisted the director in planning and preparing production.
- Tested all equipment to ensure functionality and resolved technical problems.
- Ensured all props, set pieces, and talent are in place and ready.
- Managed studio staff, talent, and rehearsals.
- Kept the director and producer informed of action off-camera.
- Relayed cues and time counts to presenters, guests and audience members
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
- Assisted director with planning and completing film shots and B roll footage.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Developed and maintained successful relationships with media professionals.
Villa at South Holland
FRONT DESK RECEPTIONIST
02.2021 - 01.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases using Microsoft software.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
Menards
CASHIER/CUSTOMER SERVICE ASSOCIATE
05.2019 - 06.2021
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Little Gypsies
SOCIAL MEDIA MANAGER
01.2021 - 05.2021
Job overview
- Administrate the creation and publishing of relevant, original, high-quality content for all platforms
- Identify and improve organizational development aspects that would improve content
- Create a regular publishing schedule and promote content through social advertising
- Leverage the right tools to manage content
- Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns
- Integrate all channels of marketing
- Manage or oversee all social advertising campaigns
- Conducted research to determine current benchmark trends and audience preferences.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Designed and implemented social media strategies to align with business goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Education
Bachelor of Arts (B.A from Communication
University Overview
Quality-oriented recent college, GPA: 3.18
Purdue University NorthwestHammond, IN
Bachelor of Arts from Communications
05.2022
University Overview
- leadership, critical thinking, writing, public speaking and presentation skills, using traditional, broadcasting and digital media
- radio production, television production and editing, advertising and script writing
- [3.18] GPA
Skills
- Internal and Voice Communications
- Computer proficiency
- Content Creation and Writing
- Photography, Videography, and Editing
- Social Media Management
- Twitter, TikTok, Pinterest, Facebook, & Instagram
- Social Media Performance
- Project Oversight
- Marketing and Promotions
- Organizational know-how
- Problem-solving abilities
- Leadership and team skills
Timeline
Studio Manager
OBE Studios
10.2022 - Current
Shipt Shopper
Shipt
05.2022 - Current
FLOOR DIRECTOR
The Roundtable Perspective/Purdue University Northwest
01.2022 - 05.2022
FRONT DESK RECEPTIONIST
Villa at South Holland
02.2021 - 01.2022
SOCIAL MEDIA MANAGER
Little Gypsies
01.2021 - 05.2021
CASHIER/CUSTOMER SERVICE ASSOCIATE
Menards
05.2019 - 06.2021
Bachelor of Arts (B.A from Communication
Purdue University Northwest
Bachelor of Arts from Communications
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