Serenity Smith
Atlanta,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Registrar
Clayton County Public Schools
Jonesboro, GA
11.2023 - Current
- Managed student records and ensured accuracy of data.
- Prepared documents for registration, enrollment, and graduation processes.
- Coordinated with faculty to ensure course availability and scheduling.
- Resolved student inquiries related to registration and enrollment issues.
- Assisted with the development of new student orientation programs.
- Processed applications for admission and maintained accurate records.
- Generated reports on student performance, attendance, and other metrics.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Developed strategies for maintaining up-to-date databases for student records management.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Patient Service Representative/Front Desk Receptionist
ChiMedical Management, LLC
Forest Park, GA
04.2023 - 10.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into an electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, and photocopying. Prepared letters and documents for mailing as requested by the supervisor or physician staff.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed data entry of blood work/laboratory information into patient's electronic medical record.
- Provided support to patients when needed during transitions from one service area or unit to another within the facility.
Front Desk Specialist/ Assistant Office Manager
Excel Physical Therapy Inc.
Hampton, GA
12.2022 - 04.2023
- Coordinate the daily medical service operations of the health organization, coordinate scheduling activities for staff and adjust workload accordingly, performing administrative tasks such as answering phones
- Greeting patients in the waiting room, and coordinating with other medical staff members to ensure that all patients' needs are being met.
- Managing office supplies and inventory of medical supplies needed by the clinicians
- Utilized problem-solving skills to resolve any issues that arose during shifts.
- Trained new staff members on front desk operations and customer service standards.
- Performed administrative duties such as filing paperwork, updating records, making copies, and sending faxes.
- Maintained a clean and organized front desk area at all times.
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
Clerk
R+L Carriers
Tallahassee, FL
04.2022 - 07.2022
- Determined the most cost-effective procedures and routes for shipments
- Compared bills of lading against actual merchandise received, inspected for damaged goods, and coordinated distribution to the correct departments
- Inspected all imported and exported goods for accuracy and quality
- Established shipping schedules with LTL, small parcels, and freight loads and maximized vehicle usage with freight forwarders.
- Operated hand trucks or other equipment to load, unload, transport, and store goods.
Customer Service Representative
F.H. Cann and Associates, Inc.
Exeter, NH
01.2022 - 05.2022
- Responsible for customer service duties included answering customer queries, problem solving and providing detailed information on new policies, handling many inbound and outbound calls to and from customers, listen to customer needs or issues and providing helpful solutions to their problems
Office Coordinator
Benchmark Physical Therapy
Riverdale, GA
06.2020 - 08.2021
- Assisted the prospective clients in a friendly manner and provided them a tour of the clinic, coordinated with the cleaning staff to clean the property by following the safety guidelines
- Coordinate the daily medical service operations of the health organization, coordinate scheduling activities for staff and adjust workload accordingly, performing administrative tasks such as answering phones
- Greeting patients in the waiting room, and coordinating with other medical staff members to ensure that all patients' needs are being met.
- Managing office supplies and inventory of medical supplies needed by the clinicians
- Utilized problem-solving skills to resolve any issues that arose during shifts.
- Trained new staff members on front desk operations and customer service standards.
- Performed administrative duties such as filing paperwork, updating records, making copies, and sending faxes.
- Maintained a clean and organized front desk area at all times.
- Assisted with check-ins and check-outs, including verifying identification and taking payment information.
PT Technician/ Patient Intake
Benchmark Physical Therapy
Riverdale, GA
06.2020 - 07.2021
- Coordinate the daily medical service operations of the health organization, coordinate scheduling activities for staff and adjust workload accordingly, performing administrative tasks such as answering phones, greeting patients in the waiting room, and managing office supplies, coordinating with other medical staff members to ensure that all patients' needs are being met, manage office supplies and inventory of medical supplies needed by the clinicians
Front Desk Volunteer/ Patient Intake
Advance Rehab
Atlanta, GA
03.2020 - 10.2020
- Received telephone calls, incoming emails, directed calls, movement assistance, report generation, leadership, teambuilding, customer service, project training, research, comprehensive reporting, EMR's, Microsoft Office, Google Docs, Mac/PC/Phone/Tablet
Cashier/ Key Holder
Priceless Thrift
Fayetteville, GA
05.2019 - 12.2019
- Responsible for opening and closing store, manage and complete transactions through QuickBooks, performing administrative tasks such as answering phones, and greeting customers as they come in, organize inventory and donations that were brought into the storefront, ensure that the store is clean and organized for incoming customers
Education
Bachelor of Science in Health Sciences - PrePhysical Therapy
Florida Agricultural And Mechanical University (FAMU)
07.2022
Skills
- Equipment Set-up
- Patient Care & Education
- Receiving Telephone Calls
- Incoming Emails
- Directing Calls
- Patient Flow
- Report Generation
- Leadership
- Organization
- Customer service
- Research
- Patient Interviewing Skills
- EMR's
- Microsoft Office
- Google Docs
- Mac/PC/Phone/Tablet Technical Skills
- Medical Insurance
- Insurance Verification
- HIPAA Compliance
- Patient Intake
Affiliations
Health Science Pre-Physical Therapy Association at FAMU
Volunteer Experience
Front Desk Volunteer/ Patient Intake- Advance Rehab, Atlanta, GA (03/2020-10/2020)
Timeline
Registrar
Clayton County Public Schools
11.2023 - Current
Patient Service Representative/Front Desk Receptionist
ChiMedical Management, LLC
04.2023 - 10.2023
Front Desk Specialist/ Assistant Office Manager
Excel Physical Therapy Inc.
12.2022 - 04.2023
Clerk
R+L Carriers
04.2022 - 07.2022
Customer Service Representative
F.H. Cann and Associates, Inc.
01.2022 - 05.2022
Office Coordinator
Benchmark Physical Therapy
06.2020 - 08.2021
PT Technician/ Patient Intake
Benchmark Physical Therapy
06.2020 - 07.2021
Front Desk Volunteer/ Patient Intake
Advance Rehab
03.2020 - 10.2020
Cashier/ Key Holder
Priceless Thrift
05.2019 - 12.2019
Bachelor of Science in Health Sciences - PrePhysical Therapy
Florida Agricultural And Mechanical University (FAMU)
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