Serenity Sorey
Henrico,VA
Summary
Experienced professional in Administration, Customer Service, Data Entry, and Healthcare. Solid team player with a positive attitude and a proven skill in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Asset in any assigned role or department. Possesses patience, efficiency, attention to detail, and ambition. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Envera Health
01.2019 - 03.2023
- Responsible for assisting patients and referral sources with scheduling of appointments Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Personal Care Coordinator
ChartSpan
08.2022 - Current
- Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns
- Monitoring patients' conditions and providing updates to their healthcare provider
- Identifies patient-specific problems, goals and interventions designed to meet the patient's needs as identified by the clinical assessment/reassessment that are action-oriented and time-specific Maintain patient chart compliance through proper documentation and updates of: medical history, medication, immunizations, allergies, surgical history, and family history Ability to perform effectively as a team member, supporting a patient-focused environment in all interactions with patients, families, visitors, and volunteers
Pharmacy Technician
Walgreens
01.2022 - 01.2024
- Organizes medications and dispenses by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
- Maintains records by recording and filing physicians' orders and prescriptions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Data Entry/Emergency Services Specialist
RobertHalf
01.2021 - 07.2022
- Performed administrative tasks Successfully entered data into company database and validated the accuracy of valuable company information Generated data reports, enter company findings into the database and perform backups Complete applications and eligibility determinations for low-income households applying for services Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications
- Advises both Tenants and Landlords of program regulations, administrative policies, and procedures when required
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Customer Services Representative/Adjudication Specialist
RobertHalf, Government Property Agency
01.2020 - 01.2021
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools Identifying fraud with unemployment, making determinations, taking inbound calls
- Identifies issues, investigates and documents facts, applies laws, rules, regulations, and policies and writes administrative decisions to allow or deny unemployment insurance benefits.
Education
High school diploma -
John Randolph Tucker High School
VirginiaAssociate of Science - Surgical Technology
J Sargeant Reynolds Community College
Richmond, VA2026
Skills
- Medical Terminology
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Professionalism and Ethics
- Healthcare Software Knowledge
- Registration and Admissions
- Cultural Sensitivity
- Team Collaboration
- Confidentiality and HIPAA
Accomplishments
Pharmacy Tech trainee license
Basic Life Support- American Heart Association
Certification
- BLS certification American heart association
- Pharmacy Tech trainee license
Timeline
Personal Care Coordinator
ChartSpan
08.2022 - Current
Pharmacy Technician
Walgreens
01.2022 - 01.2024
Data Entry/Emergency Services Specialist
RobertHalf
01.2021 - 07.2022
Customer Services Representative/Adjudication Specialist
RobertHalf, Government Property Agency
01.2020 - 01.2021
Patient Access Specialist
Envera Health
01.2019 - 03.2023
High school diploma -
John Randolph Tucker High School
Associate of Science - Surgical Technology
J Sargeant Reynolds Community College
- BLS certification American heart association
- Pharmacy Tech trainee license
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