Trinity Sorey
US
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, Customer Service, secure environment,equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer/Screener
Securitas Security
11.2024 - Current
- Monitor premises to ensure safety and prevent incidents, enhancing security measures
- Conduct regular patrols and report irregularities, maintaining a secure environment
- Assist visitors with inquiries and access, fostering a welcoming atmosphere
- Meticulously document incidents, maintain accurate logs, and conduct thorough patrols
- Identify potential security risks and implement preventive measures
- Conducted security checks on staff entering or leaving the premises
- Utilized wands to perform thorough check of individuals, belongings and cargo
Intake coordinator
Corvel corporation
06.2022 - 06.2024
- Facilitate client intake, ensuring complete documentation and prompt initial assessments
- Deliver responsive customer service, addressing inquiries via email, phone, and written formats
- Manage daily communication, maintaining adherence to client and state guidelines
- Streamline intake processes, enhancing efficiency and client satisfaction
- Coordinate with clients and providers to ensure seamless service delivery
Patient Care Coordinator
Envera health
12.2021 - 05.2022
- Coordinated patient appointments, enhancing scheduling efficiency and data accuracy
- Processed insurance claims, ensuring timely and precise documentation submission
- Managed administrative tasks, improving office workflow and patient record accuracy
- Maintained electronic health records, contributing to effective patient care management
Customer service representative
Teleperformance
11.2021 - 03.2022
- Updated member data and directed calls, handling 70-80 daily
- Reviewed and resolved debit and ATM fraud claims
- Maintained accuracy in life insurance policy checks
- Facilitated transfers to appropriate banking departments
Customer service representative
Humana
10.2020 - 12.2021
- Handled digital, phone, and written inquiries, enhancing customer satisfaction
- Executed complex administrative tasks, improving support efficiency
- Documented interactions and resolved issues, ensuring customer needs were met
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
PSE Mail Processing Clerk
United States Postal Service
11.2020 - 04.2021
- Handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, work on the top and bottom line on machine
- Labeled boxes and envelopes with correct addresses before sending them out
- Sorted and distributed incoming mail
Laboratory Technician
Insight Global
11.2019 - 07.2020
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns
- Completed lab tests and communicated results to supervising staff
- Collecting, labeling, and preparing biological, chemical, or physical samples for analysis
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality
Education
High school diploma -
John Randolph Tucker High School
Glen Allen, VA06.2020
Skills
- Security equipment operation
- Customer service
- Billing
- Communication
- Leadership
- Scheduling
- Insurance
- Banking
- Data entry
- Microsoft office
- Claims
- Medical terminology
- Security screening expertise
- LDMS
Certification
DCJS certified
BLS CPR
Accomplishments
Dean's list
Timeline
Unarmed Security Officer/Screener
Securitas Security
11.2024 - Current
Intake coordinator
Corvel corporation
06.2022 - 06.2024
Patient Care Coordinator
Envera health
12.2021 - 05.2022
Customer service representative
Teleperformance
11.2021 - 03.2022
PSE Mail Processing Clerk
United States Postal Service
11.2020 - 04.2021
Customer service representative
Humana
10.2020 - 12.2021
Laboratory Technician
Insight Global
11.2019 - 07.2020
High school diploma -
John Randolph Tucker High School
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