Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Serenity Travis

Union City,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Customer Service Guide

LiveOps
11.2022 - 02.2023
  • Supported the Assurance client by placing outbound calls to shoppers that have expressed interest in insurance online
  • Verify the shopper’s information
  • Build trust and a connection with the shopper
  • Utilize customized scripting based on the type of insurance the shopper expressed interest in (auto, Medicare, life, etc…)
  • Handle any shopper’s concerns by using a variety of rebuttals provided by the client
  • Encourage interest in being transferred to a Licenses Insurance Agent who would help identify the best policy for them
  • Transfer interested shoppers to a Licensed Insurance Agent.

Customer Service Representative

RenSpark Solutions
09.2021 - 02.2022
  • Supported the Home Depot client by assisting customers with order issues
  • Conducted inbound/outbound customer service calls
  • Quickly assessed customer needs and provided sound solutions
  • Researched orders, placed orders for customers, de-escalated situations by providing resolutions and accommodations to ensure customer satisfaction
  • Documented details of calls and customer interactions in Salesforce
  • Managed multiple systems, programs, and screens simultaneously.

Data Entry Clerk

ProLogistix
07.2019 - 03.2020
  • Supported the Syncreon client by processing outbound shipments
  • Used warehouse management systems (WMS) to provide proof of delivery
  • Ensured no shipments to the outside vendor were lost
  • Participated in annual inventory to ensure all SKUs were accounted for.

Outbound Associate

Amazon
05.2019 - 07.2019
  • Used handheld scanning equipment to sort and process packages of varying sizes, shapes and weights and staged them for distribution to Amazon customers.

Education

High School Diploma -

Eden Homeschool Academy
07.2017

Skills

  • Ability to accurately and efficiently complete assigned tasks with minimal supervision

  • Ability to learn new skills quickly

  • Ability to work independently or as a member of a team

  • Knowledge of Microsoft Office Suite

  • Client Intakes

  • Microsoft Office

  • Store maintenance

  • Collaboration and Teamwork

  • Attention to Detail

  • Call center experience

Timeline

Customer Service Guide

LiveOps
11.2022 - 02.2023

Customer Service Representative

RenSpark Solutions
09.2021 - 02.2022

Data Entry Clerk

ProLogistix
07.2019 - 03.2020

Outbound Associate

Amazon
05.2019 - 07.2019

High School Diploma -

Eden Homeschool Academy

Similar Profiles

CREATE PROFILE
Serenity Travis