Serenity Tremblay
Spokane Valley
Summary
Diligent low-income property manager with a strong background in regulatory compliance and risk management, dedicated to implementing effective compliance programs and policies that ensure adherence to industry standards while minimizing risk. Proven ability to navigate fast-paced environments with exceptional problem-solving and communication skills, fostering trust and collaboration among diverse individuals, including those overcoming barriers such as homelessness. Committed to creating supportive relationships through an open-door policy, enhancing tenant engagement and satisfaction. Passionate about driving positive outcomes for both residents and the organization.
Overview
12
12
years of professional experience
Work History
Compliance Specialist
Ridpath Club Apartments
07.2022 - 08.2025
- Ensured compliance with federal, state, and local regulations for residential property management.
- Monitored changes in legislation impacting property operations and communicated updates to management.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Supported team by pitching in to complete special projects.
- Submitted annual audits for the Federal, State and Local levels
- Completed and submitted annual income certifications for tax credit affordable housing requirements.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Prepared documentation and records for upcoming audits and inspections.
- Updated [Software] spreadsheets with latest data to enhance strategic planning.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Stayed compliant with Fair Housing and LITC regulations.
- Performed property inspections regularly
- Assisted in fostering a community environment.
- Deescalated potentially volatile situations.
- Helped locate resources for various resident needs.
Residential Loan Originator
Lake City Mortgage
02.2014 - 12.2022
- Facilitated loan application processing, ensuring compliance with regulatory standards and internal policies.
- Evaluated borrowers' creditworthiness, utilizing advanced underwriting software and analytical tools.
- Developed and maintained relationships with real estate professionals to generate referral business opportunities.
- Guided clients through mortgage options, providing tailored solutions to meet individual financial needs.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Participated in ongoing training sessions to stay current on industry trends, lending guidelines, and product offerings.
- Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
- Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.
Education
High School -
University High School
01.1987
Skills
- Credit, income and asset verification
- Follow and adhere to program guidelines
- Written and verbal communication
- File organization with State and Federal compliance regulations
- Time management
- Discretion
- Team Player
- Working knowledge of the Anti Discriminatory Act, Fair housing Practices and Equal Credit Opportunity Act
Accomplishments
- Collaborated with team of 5 in the development of a community resource room, donation closet and food pantry.
- Completed a complete up to date filing system with every file for every tenant and year the organization had been in operation.
- Submitted the 2025 annual income qualifying audit conditions that resulted in zero correction requests.
Timeline
Compliance Specialist
Ridpath Club Apartments
07.2022 - 08.2025
Residential Loan Originator
Lake City Mortgage
02.2014 - 12.2022
High School -
University High School