Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Irvin Pantoja

Centralia,WA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

1
1
Certification

Work History

Food Service Worker

Burger Claim
Centralia, WA
08.2024 - 12.2024
  • Cleaned kitchen areas, equipment and utensils.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Utilized point-of-sale systems for taking orders from customers.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Served meals to customers in a friendly and courteous manner.
  • Refilled condiments, napkins and server workstations.
  • Set up, restocked and cleaned dining areas.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Organized take-out orders for customers who requested them.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Prepared beverages such as coffee, tea, soda.
  • Operated cash register to process cash, check, and credit card transactions.
  • Ensured that all foods were prepared according to health department regulations.
  • Delivered food orders promptly and accurately to guests tables.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Made meals in accordance with company standards and requirements.
  • Received food orders from individuals and explained offerings.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Replenished condiments at customer tables as needed.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Packaged and bagged cooked food and prepared items.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Greeted customers upon arrival in the dining area.
  • Collaborated with team to deliver timely service of items.
  • Performed variety of duties related to food service.
  • Assisted with inventory management and restocking supplies as needed.

Education

Currently Enrolled -

Gradually Aliance (online Schooling)
Centralia, WA

Skills

  • Decision-making
  • PPE use
  • Excellent communication
  • Relationship building
  • Team building
  • Dependable and responsible
  • Multitasking
  • Flexible and adaptable
  • Critical thinking
  • Table setting
  • Food safety
  • Nutrition
  • Cleaning procedures
  • Knife skills
  • Food preparation
  • Recipe adaptation
  • Sanitation practices
  • Food presentation
  • Order taking
  • Temperature monitoring
  • Stock rotation
  • Menu planning
  • Food assembly
  • Cleaning and sanitation
  • Flexible schedule
  • Safe food handling
  • Supply stocking
  • Conflict resolution
  • Verbal and written communication
  • Food tray assembly
  • Quality control
  • Cooking procedures
  • Cleaning and sanitizing
  • Fast-paced environment
  • Food labeling
  • Food allergy awareness
  • Efficient food preparation
  • Food and beverage pairing
  • Menu item pricing strategies
  • Special dietary needs
  • Team oriented

Affiliations

  • I love fishing, hiking and helping indivisuals!

Languages

Spanish
Full Professional
English
Full Professional

Certification

  • I have my food handlers card!

Timeline

Food Service Worker

Burger Claim
08.2024 - 12.2024

Currently Enrolled -

Gradually Aliance (online Schooling)
Irvin Pantoja