Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity vasquez

San Antonio,TX

Summary

Dynamic Sales Associate with a proven track record at Gap Inc., excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and efficient cash handling. Adept at driving sales through engaging promotions and fostering loyalty, while consistently achieving monthly sales targets in a fast-paced environment. Goal driven, Passionate to move up and get into a professional field of marketing while learning skills that are in development at the University of Texas at San Antonio

Overview

4
4
years of professional experience

Work History

Sales Associate

Gap Inc, Old Navy
01.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Gap Inc., Gap
08.2021 - 01.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Education

BBA - Marketing

The University of Texas At San Antonio
San Antonio, TX
05-2027

Associate of Arts - Business Administration

Northwest Vista College
San Antonio, TX
05-2025

High School Diploma -

William H. Taft High School
11600 Culebra Road, San Antonio TX, 78253
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Outgoing personality
  • Money handling
  • Adapt to diverse groups
  • Fast learner

Timeline

Sales Associate

Gap Inc, Old Navy
01.2023 - Current

Sales Associate

Gap Inc., Gap
08.2021 - 01.2023

BBA - Marketing

The University of Texas At San Antonio

Associate of Arts - Business Administration

Northwest Vista College

High School Diploma -

William H. Taft High School