Serenity vasquez
San Antonio,TX
Summary
Dynamic Sales Associate with a proven track record at Gap Inc., excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and efficient cash handling. Adept at driving sales through engaging promotions and fostering loyalty, while consistently achieving monthly sales targets in a fast-paced environment. Goal driven, Passionate to move up and get into a professional field of marketing while learning skills that are in development at the University of Texas at San Antonio
Overview
4
4
years of professional experience
Work History
Sales Associate
Gap Inc, Old Navy
5347 N West Loop 1604, San Antonio, Texas
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Gap Inc., Gap
15900 La Cantera Pkwy Suite 6698
08.2021 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
BBA - Marketing
The University of Texas At San Antonio
San Antonio, TX05-2027
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2025
High School Diploma -
William H. Taft High School
11600 Culebra Road, San Antonio TX, 7825306-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Outgoing personality
- Money handling
- Adapt to diverse groups
- Fast learner
Timeline
Sales Associate
Gap Inc, Old Navy
01.2023 - Current
Sales Associate
Gap Inc., Gap
08.2021 - 01.2023
BBA - Marketing
The University of Texas At San Antonio
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
William H. Taft High School