Serenity White
South Milwaukee
Summary
Dynamic Account Manager with a proven track record at North American Composites, driving 15% revenue growth through strategic sales initiatives. Adept in customer relationship management and conflict resolution, I excel in delivering tailored solutions that enhance client satisfaction and retention. Proficient in CRM tools and committed to achieving exceptional results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Uline
01.2024 - Current
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes.
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency.
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience.
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor.
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction.
Account Manager
North American Composites
10.2023 - Current
- Managed a portfolio of 50+ client accounts, driving 15% revenue growth through targeted sales strategies.
Delivered customer-centric solutions, increasing client retention by 20% and consistently exceeding sales targets.
Conducted in-depth needs assessments to match clients with wireless, broadband, and enterprise solutions, resulting in improved customer satisfaction and product adoption.
Negotiated and closed high-value contracts, generating an average of $50,000 in monthly revenue through strategic sales initiatives. - Collaborated with cross-functional teams, including technical support and marketing, to optimize service offerings and resolve escalated customer concerns efficiently.
Remote Data Entry Specialist
Surprise Insights
05.2024 - 10.2025
- Utilize spreadsheet software (e.g., Excel, Google Sheets) to analyze and manipulate data, creating reports and summaries as needed for project tracking.
- Collaborate with team members through remote communication tools to ensure data accuracy and completeness, participating in regular check-ins and project updates.
- Organize and manage digital files for easy access and retrieval, implementing efficient naming conventions and categorization strategies.
- Accurately input and maintain large volumes of data into various databases and systems, ensuring data integrity and timely updates in a remote environment.
- Verify and validate data entries by cross-referencing information against source documents to minimize errors and ensure high-quality output.
Education
High School Diploma -
Horlick High School
Racine, WI05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call Documentation
- Customer Service Skills
- Data Entry Software: [eg, Microsoft Excel, Google Sheets, QuickBooks]
- Database Management: [eg, SQL, CRM systems]
- Remote Work Collaboration Tools (Slack, Zoom, etc)
- Attention to Detail
- Time Management
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
- Lead Generation & ProspectingBusiness DevelopmentKP & Sales Target Achievement Salesforce & CRM ToolsCross-Selling & UpsellingStrategic Planning & Market AnalysisAccount ManagementTelecommunications SalesB2B & B2C SalesCustomer Relationship Management (CRM) Wireless & Broadband SolutionsConsultative SellingRevenue Growth StrategiesContract Negotiation
Timeline
Remote Data Entry Specialist
Surprise Insights
05.2024 - 10.2025
Customer Service Representative
Uline
01.2024 - Current
Account Manager
North American Composites
10.2023 - Current
High School Diploma -
Horlick High School