Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Willis

Waco,TX

Summary

Dynamic customer service professional with proven leadership at QuikTrip, enhancing customer satisfaction through effective conflict resolution and policy implementation. Skilled in cash handling and team building, I fostered a positive work environment while mentoring staff, significantly improving operational efficiency and compliance with safety standards.

Overview

6
6
years of professional experience

Work History

Assistant Manager, Customer Service

QuikTrip
03.2022 - Current
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Cashier, Food Service

Whatabuger
08.2020 - 03.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Cashier, Food Service

Bushes Chicken
02.2019 - 08.2020
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School Diploma -

University Highschool
Waco, TX
05-2022

Skills

  • Customer service expertise
  • Excellent time management skills
  • Decision-making
  • Cash handling
  • Team building and leadership
  • Conflict resolution techniques
  • Implementing policies
  • Incident reporting
  • Regulations and compliance
  • Knowledgeable in [safety standard]

Timeline

Assistant Manager, Customer Service

QuikTrip
03.2022 - Current

Cashier, Food Service

Whatabuger
08.2020 - 03.2022

Cashier, Food Service

Bushes Chicken
02.2019 - 08.2020

High School Diploma -

University Highschool

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